Testimonials for Frontier Foundation & Crawl Space Repair

Always willing to stay late and put in the extra work!

" Mike, Robert and Nick were very professional and very knowledgeable about the issue I had. The crew took care of my problem within 2 hours fo starting and had the place cleaned up like they weren't even there. I would definitely choose this crew and Frontier on any other projects. They made me feel at ease about the quality of the work was exquisite. Thanks Mike Pierce, Robert and Nick. "

"Matt was great! He went above and beyond what was required to make suggestions and doing a few small things that saved us money in the long run."

Everything went well at appointment. Taylor called on the way, showed up on time, text for follow up.Taylor looked at all concerns and showed solutions.

Cody was super friendly Showed everything in detail.Showed videos to explain what was going on and how to solve it. And He took a bunch of pictures. Showed what we can do and broken down into options for us.

Absolutely the most pleasant person I have ever spoken to on the phone.  She made my day better!

The work done was great!

We received an email late Friday night that due to an engineer inspection we had to get someone out of the home on Saturday to adjust dome things on the project. Jon go back to me quickly and stepped up to take care of the situation on Saturday morning!!

From the very first visit for the free estimate until the very last work task was completed, my experience with Frontier Basement specialists was 5 star all the way. They were friendly and professional at the same time, knowledgeable ( took the time to explained what they were doing throughout the process in a way I could understand), timely, patient, and cleaned up after themselves( you could hardly tell they had been here). Support beams, etc was added to the floor joists. It was a crazy difficult job as my house being 100 years old has more of a slither space than crawl space. The work space was TIGHT to say the least. Those guys were real troopers and did a great job even under such hard working conditions. I am very pleased with the job done, and highly recommend Frontier Basement Systems.

Stacey answered the phone so cheerful it put me in a better mood!

Arrived on time and the crew kept us updated about the project through the entire process.

Our experience with Frontier Basement Systems has been positive from start to finish. My husband and I had a couple of other companies come over and assess, but Tim Sapp from Frontier was, by far, the most down-to-earth, personable and kind, which was why we decided to go with Frontier. It was a quick and easy decision once we met with Tim. Tim spent over 2 hours in our home during the first visit, inspecting our house and sharing his recommendations. The staff at Frontier is very organized. We were given paperwork, a schedule, follow-up calls and everything that was needed during the weeks leading up to the actual project. My husband and I had many phone conversations with Tim. Tim almost always answered his phone, and if he was in a meeting or on another project, he always returned our calls very promptly. Throughout the entire process, he has been of great assistance, and offering assurances along the way. Even after the project, I’ve had 3 different conversations with Tim – 2 questions regarding new construction, and 1 question about an issue with the website not working when I tried to vote for Lael for the “Wow Service Award”. Tim never seemed to mind answering his phone after hours or even on weekends, even when we were just planning on leaving a quick message for him to call us back the following Monday morning. The customer service has been exceptional – and also from Lael and the crew. Lael is very personable and caring, and he has shown exceptional leadership during the course of this project. I noticed that he wouldn’t ask his crew to do anything that he, himself, wouldn’t do. For example, at one point he immersed the entire upper part of his body down into a deep hole in order to adjust a plate (which I don’t think many people could handle – myself included). Lael was also kind and down-to-earth, as was everyone in the crew. I was always greeted with a smile by crew members, and they would always take time to explain what they were doing, if I was curious about the process. These guys worked their butts off for 3 days – with a positive attitude. They even cleaned up after themselves. They all worked together as a team. Tim and Lael always seemed to communicate very efficiently with each other, even though they would be at different sites, and Lael and his crew seemed to communicate with each other very effectively, which created supreme efficiency. We want to vote for LAEL for the “Wow Service Award”. His name wasn’t on the website listed under “foreman”, so that’s why we’re mentioning here. LAEL = WOW SERVICE AWARD

Mark was great.He had a great presentation and a great guy also.He was on time, called on the way Inspection and presentation went fantastic. We are trying to do major renovation on an older store We collected several quotes to see if it was salvageable and our project doable. 

Extremely happy with service. Morgan is a hard worker. He arrived early and helped with every question I had. He suggested I add one more smart jack and I will make my decision soon.

Very professional, punctual, and kind. Overall great service.