Testimonials for Connecticut Basement Systems

This homeowner has established a long-standing relationship with Connecticut Basement Systems, relying on our expertise whenever they require assistance. Whenever they reach out, our dedicated Sales Consultant, Bret Citrin, ensures that they find an effective solution to address any issue that may arise. The homeowner is always satisfied with the work we provide, and their trust in our services is a testament to the quality and reliability we strive to deliver!

This resident in Madison, CT was interested in finding a solution to their water issues in their crawlspace. They contacted Connecticut Basement Systems and after speaking with Sales Consultant, Bret Citrin, they were ready to start the waterproofing process. This homeowner is very pleased with the work done and so happy to say good-bye to any water-related concerns!

This homeowner from East Hampton, CT battled a musty and uninviting basement. After speaking with Sales Consultant, Bret Citrin, they were ready to install the SaniDry Sedona Dehumidifier to have a less musty and better-smelling basement. Now, this customer is excited to enjoy their more comfortable basement to its full potential!

Kate G. from Rockville, CT had water coming into her basement that damaged her walls and carpet which left her distressed. Mold was starting to grow as a result of her wet basement. She decided to contact the waterproofing experts at Connecticut Basement Systems. In this video, Kate talks about her experiences with the company, staff and how pleased she is with the results! “I loved the way [Connecticut Basement Systems] worked, they came in here and took care of business. [Connecticut Basement Systems] did an excellent job with waterproofing my basement.” 

This basement in Old, Lyme, CT has been in this homeowners family since 1958. Recently, this family trusted Connecticut Basement Systems with the crucial task of waterproofing their basement. Now this basement remains dry and these homeowners are filled with a new sense of confidence, knowing that their beloved home is prepared for any threat for the next 100 years and beyond!

When Elona L. moved into her Fairfield, CT home, she never thought she would need to have the basement redone. Over the years, however, the moisture conditions in that area kept worsening. It reached a point where her family felt they could no longer use the basement. So they decided to not only have it fixed, but refinished to increase the value of their home – and they wanted it done once, and done right. For many years, every time she mentioned her basement problems to anyone she knew, they would always recommend Connecticut Basement Systems, so she knew that when the time came to solve the problems, that was the company she would call – and so she did. In this video Elona speaks about her entire experience with the company, from the sales visit, all the way through the installation and cleanup. "We've had so many people work on hour house, we have never been impressed like this!" -- she concludes. She now has a dry and beautifully finished basement – and thanks to 100% waterproof and mold resistant Total Basement Finishing products – Elona and her family will be able to enjoy it for many years to come!

This not only looks better than other competitors products, but it's more functional. It was a very easy, easy process. We didn't have to do anything except come up with ideas. It was great!

We had a lot of standing water down here and like I said coming down the walls... I like the fact the way the floor was, that we can pop out the pieces if we need to... This is the place all the kids want to hang out.

One reason we bought the house was because I like the full basement. At some point I knew I wanted to have the basement finished as another living space.

When Elona L. moved into her Fairfield, CT home, she never thought she would need to have the basement redone. Over the years, however, the moisture conditions in that area kept worsening. It reached a point where her family felt they could no longer use the basement. So they decided to not only have it fixed, but refinished to increase the value of their home – and they wanted it done once, and done right. For many years, every time she mentioned her basement problems to anyone she knew, they would always recommend Connecticut Basement Systems, so she knew that when the time came to solve the problems, that was the company she would call – and so she did. In this video Elona speaks about her entire experience with the company, from the sales visit, all the way through the installation and cleanup. "We've had so many people work on our house, we have never been impressed like this!" -- she concludes. She now has a dry and beautifully finished basement – and thanks to 100% waterproof and mold resistant Total Basement Finishing products – Elona and her family will be able to enjoy it for many years to come!

I felt compelled to drop you a note to point out my pleasure with CT Basement Systems and moreover, in my opinion, your best resource at the company- Jason Wood.    You and I talked a couple times in the past about our basement waterproofing situation. As we discussed, our property was not a "cookie cutter" scenario in terms of water table, front yard frontage, ledge, or ideal drainage conditions.  Although the initial basement waterproofing installation had some lingering "issues," I wanted to let you know that we recently hired Foundation Supportworks to address a footing issue which existed with our dining room.  The reason why we chose Foundation Supportworks over other competitors was very simple- Jason Wood.  Let me digress.   When we had some issues with our basement waterproofing installation, Jason came to the house to assess the situation.  From the moment he arrived, he treated my wife and I with utmost courteousness and respect, in addition to answering all of our questions, and left us feeling totally confident in his abilities to diagnose the issues at the time.  He let us know (through his actions) that CT Basement Systems was a reputable company that stood behind their products, patents and service guarantees.  His patience with a tricky installation/discharge situation was top notch.  Recently, I shared with Jason some of the history of the property and related drainage, including pictures and leak points when we first moved into the house.  To my satisfaction, Jason was able to pinpoint the cause of the most recent issue and come up with a viable solution to address it.  His experience in the field is unparalleled, and he brings a wealth of information to the table.  In addition, Jason is personable, professional and very kind hearted.  He does the right things for the customer and in this day and age of seemingly lengthy customer service "lip service," his approach is refreshing.  When Jason is in the loop, customers can feel that things will be taken care of properly and professionally.  Moreover, Jason always came when he said he would, always returned phone calls and always did the right thing for us, the customer.  He is a straight shooter and is always welcome at our house!   I have utmost confidence that his solution will put the lingering issue to rest and am excited to have it completed in mid-April. Hence, when the issue of our footing surfaced, and Jason noticed something was off, he told me about Foundation Supportworks and what they do.  Shortly after, I called Steve at Foundation Supportworks, who came to the house to further educate us about a job which they will be starting next week.  Again, I am confident that I chose the best company for the job and the work will be backed by a reputable company.  If not for Jason, I would have been unaware of Foundation Supportworks and not have associated their reputation with CT Basement Systems.   Summarily, although our initial installation did not go according to plan, Jason Wood's approach to it was excellent.  He not only saved the account, but also made me choose add on work from another division.  I would continue to recommend CT Basement Systems to everyone I know.  I trust that my experience with Foundation Supportworks will be equally good.   I hope that you recognize Jason for the asset he is to the company.  He is truly refreshing, a pleasure to deal with and has great customer service skills.  Kudos to him. Sincerely, Jack T

Dear Mr. Canelli, Several companies were contacted concerning cracks in my foundation, however none of the people I met seemed very trustworthy. After being high pressured and subjected to scare tactics, I really didn't want to do business with any of them. Mr. Finke came to my home, explained where the problem was and how to solve it. I was given an estimate and time to make my decision. I am very happy with the work that was done and it was a pleasure doing business with Mr. Finke and Basement Systems. Sincerely, Anna S.

I am very satisfied with the job. The whole experience was good. Your installation crew did a great job and your office staff and salesperson were informative and professional. You repaired a crack in my foundation and if I ever have any further water issues I will certainly not hesitate to call again.

I am impressed with the execution of the project by the Connecticut Basement Systems, Inc., and confident in the performance of the systems installed. All done at a modest investment and no inconvenience to our family.