Testimonials for Connecticut Basement Systems

David  Thanks for getting in touch. Brendan was on time, hard working, and professional. He made sure everything was to my satisfaction. I asisted with the new discharge pipe and am pleased with it. He spent lots of time trying to address the issue at the garage door, but that didnt work out as planned. Im going to install new weatherstripping to compensate for the height difference. Its not the end of the world. Invisible Fence came today and quickly addressed the wire issues. The guy said it was $127 and change, which was charged to our debit card. An email statement will be sent to my wife and when she fowards to me, Ill send it along. All in all Im satisfied. I appreciate the BrightWall being delivered as well. Its shows that you guys try to make things right. Brendan needs a raise (and a new 4" hole saw for his truck). You can consider me a happy customer again. Thanks again for checking in.   Tom 

We are so excited we finally had Basemenet Systems come out to our house and figure out the problem. The sales guy, Kevin was really great. No pressure to buy. And he really knew his stuff. We knew right away that we were hiring the right company. Can't wait to watch the rain and know I have a dry basement.

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Ismael had a great attitude and did a great job! 

Tyler performed work for us in February and I was very impressed him. 

Jamin is very professional and I believe all techs should act and speak with customers the same way Jamin. Amazing customer service!

Catrell was beautiful. He worked extremely hard and all around I'm very pleased.

The two employees came to my home approx. 3-4 weeks ago. If I am correct, Luke was in training and Jorge was his trainer. I can not tell you how impressed I was with Jorge, he was professional , friendly and couldn’t have done more to keep me in the loop on what he was doing. He went above and beyond my expectations especially with COIVD, being covered and sure he asked permission to enter my basement. Seldom do you find someone so compassionate and professional. As far as Luke, he too was kind and explained what he was doing the whole way through.  From a new employee perspective I think you have a great NEW employee and if he is under Jorge’ direction, you will have another great employee. I want to thank them for work well done and for being so kind while doing it. If you have the ability to provide some kind of official Company accommodation, please do,  as they are terrific at what they do 

Very courteous and clean. Covered his boots and worked quietly. Very nice and respectful. Will request Dan O.

Phil was courteous, considerate and I love the service! I will request him in the future!

Dear Larry Janesky,  I wanted to personally thank you for assigning your service technician, Ailton Dos Santos, to do the follow-up work on a new install at my home. Ailton is a wonderful human being and a top notch technician and should be awarded Associate of the Year.  I was a very unhappy and frustrated customer after the install of the system. Ailton came to assess the situation and subsequently fixed my complaints. 

Scott Perry and Mike did a fabulous job with the installation - very professional and knowledgeable about the product and answered all questions that we had! Scott and Mike left everything in perfect order!

I saw an ad in my mail and gave you a call. I'm glad I did, your crew worked so hard and left no mess behind them. Thank you!

I had a crack in my basement wall and your technician Steve did a great job fixing it. I am very much satisfied with your company and the work Steve did.

Everyone in your company was so helpful and knowledgeable. I am very satisfied with the work you did in my basement and you can use me as a reference.