Testimonials for Connecticut Basement Systems

Dear Mr. Manuzza,  In July of this past year, I contracted with Basement Systems to repair a leaking wall crack, a leak that has plagued me for a long time. (Basement Systems had an unsuccessful attempt at fixing it in 2005.) During this latest attempt by Basement Systems, there were 'bumps in the road' until Brian Hammac, your service manager, got personally involved, more than likely because I was unhappy with the failed repairs by your technicians. Brian made two visits to my condo, He recognized the problems that had persisted and set out to remedy the situation, personally! After waiting through several downpours to determine how successful his effort was, I noticed just the slightest leak. Reporting this to Brian, he made an appointment to inspect the area. He returned last week on May 17 and determined that even that little seepage was, in fact, unacceptable, saw a remedy to fully negate the leak and injected sealant. I believe the situation has been completed to my full satisfaction.  I am not communicating as a satisfied customer (I am!). I commend Brian Hammac to you as a member of your staff that not only has the ability of management, but is able to 'get his hands ditty' when necessary to get the job done. I am retired now, but when I was a corporate VP, I had several managers rep01ting to me. I did recognize the good and the not so good. I think that I would be very happy to have had Brian Hammac. 

I wanted you to know that Tony Van Deusen did not fail me at any point during this process. He was great to work with and always had an answer if we had any questions. He was a professional. We will be calling Tony for an estimate regarding having the basement fully finished in the very near future. I also wanted to give a quick shout out to Anthony Diaz the team your company sent out to conduct the drainage system in our basement. WOW! They work extremely hard and they were fantastic. They came in, did their job very professionally and also kept everything so neat and clean. It really was amazing to watch.

We had Steve Soldate here at our home in Wallingford to do annual maintenance. He was very professional and knowledgeable and explained exactly what we needed. We totally trust Connecticut Basement Systems.

Bill gave me great options and helped me make the best choice for myself. I could not have been happier with Bill.

Jamin was amazing and so impressive. He went above and beyond to help me with an AC leak on top of my normal maintenance. I'm beyond pleased with his hard work. 

Sam did an amazing job. I'm so happy with both him and the company. I can't say enough good thing!

I was very happy with Steve and how professional he was. A great representation of your company. He was a superstar! 

“They did a great job! Honestly you all were excellent so thank you again.”

Very happy with Jamin's professionalism and knowledge. 

He was so efficient, he was wonderful, and respectful! 

Rob was amazing and happy to help her get an appointment. 

Tech was very nice and loved having him do maintenance. 

I was VERY pleased with Dan's service, he was fantastic! 

I was very happy with Dan's work and will continue to work with him again. The entire experience was extremely pleasing.

Prince's customer service was a 10!