Testimonials for Basement Systems USA

Inspector was Very Knowledgeable 

My foreman Bernie was great! He was so helpful and he really went above and beyond for me. 

I just want to give a special shout out to Morgan and Rafael. They both worked hard and did an amazing job for me. I'm very happy with the work.

This company had a great presentation during my appointment and they were very professional, informative and I really appreciated the details that were given.          

Everything went well with the installation. Thanks to the solution provided I have not noticed any further water intrusion into my basement. I appreciate the professionalism displayed by all the people involved, from the estimate to the scheduling to the installation team. I do not have any further questions at this time.  

The inspector was very knowledgeable about the services and products and the service seemed fairly priced. 

Your brochures are top notch and Aaron explained each charge. Aaron was super informative. He did a masterful job explaining the situation in my crawl space and detailing the methods used to correct it.

Nate is a Nice young man. They did a terrific job, very happy, just so pleased.

Everyone was wonderful and Nate did a terrific job. I'm very pleased with the work.

Your solution is great, but i'm not going to spend 5400 at this time.

From start to finish I was very pleased with the work and was amazed on how polite Chris was during the installation. 

The inspector was very polite and knowledgeable.

Keith did a fantastic job of representing your company! Gave me all of the information I needed, without overselling. One of the best sales experiences ever had. Friendly, Knowledgeable, Personable!

I wanted to thank you for the work you did on the basement. For the first time , it rained for two days and our basement did not flood. Now that the basement is dry, we have been able to free up space in our building allowing us to help more of the youth in our area. I can’t thank you enough!   Thanks again,   Danielle Hemling

After interviewing a variety of companies to help us out with our water issue in our crawl space, we decided to schedule the work with Pete Westeras Basement Systems USA in North East MD and we are so happy with our decision. From the first phone conversation with Tina Reaves (production manager) who scheduled our free estimate, to the estimate appointment with Tim Schlegel (inspector), to the day the work was completed by Jordan (lead technician) and Nate (assistant technician) the experience was a pleasant one. Tina was informative and easy to talk to. Tim was very down to earth, you felt like you could have him over for coffee. He explained everything in great detail and I didn't feel like I was talking to an obnoxious sales guy. He cared about our issues and fixing them the right way and the cost effective way. It was refreshing to have him break down all the parts/equipment to decided what was worth spending the money on and what we could stand to forego while still solving our problem. He created a blueprint on his laptop in our kitchen and explained every detail. He allowed us a few days to make our decision just as we told him that we need and he wasnt pushy with the follow up, but still kept in touch. His personality, attitude and sales tactics were a huge selling factor in the reason that we selected this company. We also loved the idea that the company and the owner were local to our area and that the owner was a preacher. They also have an excellent warranty that covers the life of the structure making it comforting to know that the warranty can transfer through multiple owners without any fine print, snags. They originally had the next available install date about 30 days from the day we received the estimate. Due to our busy life schedule, a honeymoon, and the upcoming cold weather we were in a time crunch and requested to have it done in 2 weeks. Tim and Tina made some calls and made it happen, again helping us out big time. The week before the install we were out of the country on our Honeymoon and I communicated with Tina asking that she reach out to my Mom in the event of any last minute changes, she made a note on the account and everything went smoothly. The install crew arrived on time and the lead Jordan was excellent at communicating with me from the time that they arrived to the house, to excellent detailed description of what they we actually doing as they performed the work, to the time they took a brief lunch break and the follow up the following day when he had to return to finish the drain outside. They were both very courteous, they worked very hard all day, they were easy to talk to and maintained a very clean work environment both inside and outside of my home as they completed this project. The company also offers a financing option of up to 6 months with 0% interest which was very appealing to help us pay off this project in a timely manner without racking up another high interest home project credit card. From start to finish we couldnt be happier. Now 5 days post install I am happy to report that our system is operating properly and it was well worth the money (a very competitive price I might add) to have the piece of mind to know that we received quality workmanship and to no longer have the fear of further expensive water damage or cringing every time that it rains. Thank you very much to Basement Systems USA and their entire team. I will be sure to pass your name along to anyone in the market for your expertise!