Testimonials for Basement Systems USA

Shane is a Parkville resident who went from using 5 sump pumps to just 1 system. We installed our sub-floor drainage system WaterGuard along with installing new window wells that connect into the sump pump system. The new window wells have brightened up the basement and gave the area a more open look.      

At this Joppa home the new owners had water damage and mold throughout the basement. Our team went in to install our WaterGuard, SaniDry and SuperSump.

For 36 years, Tom B. and his family lived with a wet basement that would get 6 to 10 inches of water every time their power went off during a storm. He knew that they would have to fix the problem if they were to stay in the house. A trusted friend recommended Basement Systems USA to Tom. In this video he talks about the entire experience provided by the company, from the sales process, to installation and results. "They were absolutely fantastic! At the end of five days we were convinced we got the A Team.", says Tom.

 Everything looks great and the guys on the crew were excellent!

1) Friendly salesperson, convincing and with good sales skills 2) The Installation Manager was very knowledgeable and with excellent customer skills. Very good at explaining the project and the proposed solution 3) The installation went very well. No issues with the crew, punctual, hard workers with excellent workmanship and professionalism. Left the area spotless, no mess left behind 4) I also like the material and the items used for support. Seems to be very strong and able to support without any issues. 

Professionals were reasonable and completed the work with minimal disruption to my schedule. Additionally contacts were responsive and great to work with.

I am really a most satisfied customer.  Your company's quality of service is now the exception in our society but it is still very much appreciated.

I would like to personally thank you for your professionalism, understanding, and providing quality repair service outside of your normal servicing areas. In addition, the Service Technician (Dakota) who worked on the sump pump system was exceptional and should be commended for his skillful workmanship

Jeff was very nice and knowledgeable, he took time to explain things in detail.

Chris was great, answered all questions, very patient!

Tim was very knowledgeable and personable

Every person I have spoken to in this process has been professional, polite, and kind, and thank you for sending Jeff, He was great!

I am very pleased with the results. The crew acted in a professional manner and the system was installed to perfection. Please be sure I will call you if I ever need your services in the future.

Great customer support. Bernie was excellent and quite professional. Got the job done in a timely manner.

My experience with them was very good. They were very professional. They were very knowledgeable about what was happening in my house and about the issue that we were having. They didn't try to get us to spend needless amount on items that were not going to do anything different. We had someone come earlier and they were charging arm and leg for the job. But the gentleman from Basement Systems came and checked everything out.He had a computer with him and he pulled out everything and explained all the stuff for about two and half hours. He seemed to be pretty relaxed. I thought that it was expensive but it was fine for what we got.