Testimonials for American Waterworks

I've had American Waterworks come twice in the last year for different services. Each time the guys who come to do the work are super nice and professional. Yes ma'am no ma'am, clean up after themselves and super quick workers. I will be having American Waterworks works come back if I need it in the future.

Your crew was very professional and knowledgeable. Their work was excellent.

Great customer service!

We were very impressed with the work ethic of the two men who installed our system. Our basement is now dry!

We purchased a home with an American Waterworks Basement System with dual sump pumps in November. We scheduled an annual service visit in January in order to learn about the system and make sure everything was functioning correctly. Then, one of the sump pumps went out (at the age of 21 years) this week. For both service calls, the technicians, Darin, in January, and Mitch, in March, were professional, extremely knowledgeable, very personable, and efficient. They truly went above and beyond to teach us about the system and provide us with helpful tips and pointers. We could not be happier with the service we have received from American Waterworks! 

Sheri Gibson of Roberts, Wisconsin chose to have American Waterworks do Waterproofing work on their home because of the statements she has heard from previous customers, along with the quality of work ethic and products. She thought the office staff was outstanding, and she said our Design Specialist, Shane Nephew, spent five hours with her helping to solve her current problems. "He was great," said Gibson.  She thought the overall installation process was fantastic and thought our foreman, Edgar Miranda, and his crew worked respectfully, they were on time and performed great work ethic!  "I find your company to back up all five stars given. You are as great as your website says you are!" 

Eric was probably one of the better more competent representatives I have had the pleasure of working with. He explained everything thoroughly and in a way that made sense to me. I appreciated his "no pressure" delivery and attitude. that's hard to find these days. I feel confident in American Waterworks after dealing with Eric.

First Rate Service - Top to Bottom, from your entire staff! Excellent Crew! Thank you.

They were booked out two months when I called them but the project date of work was right on. They said it would take two days, and it was done in two days. Their workers were courteous and professional. Even though it has been less than a month, I have had no more water in my basement, and we have had some MAJOR RAIN! They said I could go ahead and lay carpet. I still check each time it rains and there is no water! The system they put in is guaranteed for the life of my home and they come out once a year, at no cost to me, and check the system! So far, I love it! It was expensive, but not having to pump water after every rain makes the cost not seem so bad! 

I hired American Waterworks for crawl space encapsulation in my home. I highly recommend this company. They are top-notch, professional, courteous, and kept the area clean. Shane is a representative with the company and helped me through this crawl space encapsulation process. He made sure I understood everything and what the job entailed from start to finish. Then I met with the foreman on installation day. The installation crew was professional, courteous, and did a fantastic job. The crew worked hard to get the job done and finished the job ahead of time. After the job was completed, Shane followed up with me to make sure I was happy with the job and if I had any follow-up questions. This company does a lot of work with crawl spaces, basements, and their teams are very knowledgeable. I would not hesitate using American Waterworks. 

Words can't express how pleased I am with the work on the basement. I very much appreciate how everyone at American Waterworks go the extra mile!

My husband and I live in a home built in 1913. While it was mostly remodeled before we moved in about 6 years ago, we're pretty sure the basement hadn’t been touched in 107 years! After almost 6 years of fighting the mustiness, dampness, occasional flooding and general creepiness of the basement we called American Waterworks on the recommendation of our neighbors. Our sales rep, Hector, spent a ton of time with us, was clear about the work and the cost and was always available for follow up questions throughout the process. We thought the drain tile, sump pump, cleanspace wall system and sani-dry dehumidifier/air purification system would be able to help enough to make our basement more pleasant and less damp. What we didn’t expect was the immediate and total improvement of the space. Arturo and his crew were top notch, completing the work in the scheduled 4 days, always happily answering our million questions and going above and beyond to ensure quality. After they were finished, we could not believe the transformation. The moisture is literally gone. Our kitchen and top of the stairs area used to smell musty, that’s gone. In the days after they finished the work we got big rainstorms that would usually cause water to come up through the floor. That’s gone. We had an appraiser out after the work was done and he was impressed with the work and said he never sees basements that could be finished in these old houses but he wouldn’t hesitate now to finish this one. It’s added immediate value to our home and added quality of life value to our everyday living, along with peace of mind that we’re breathing clean, dry air. Highly recommend this company!

This was the second job you have done for us. Both times we have been completely satisfied.

Our of the other 3 companies, Ameican Waterworks was the only one to include windows and window wells. We also loved the wall options. The office staff was very friendly, and the design specialist, Jeremy, did a great job describing the different options we had. The finished product is beautiful! The cleanup was great, and the installation crew did a fantastic job! Thank you so much! 

American Waterworks was recommended by Dean Frokjery with Perma-Dry Waterproofing in St. Croix Falls, WI and I'm very happy with my decision to go with you guys. The office staff was very responsive and helpful. As with all high-quality enterprises, you guys were "bunched up" but you got back to me with an earlier opening, which was awesome! The Design Specialist who came to my home and analyzed our problem and suggested a solution was absolutely outstanding! We had work done by two other companies and had bad results, but this representative was fantastic! The installation process and crew was also the best! They were hardworking, polite, and competent. We are very pleased, and we look forward to your maintenance visit to check on everything for us. Thank you!