Testimonials for American Waterworks

I would totally recommend this company for any foundation work. My foundation was extremely neglected. The walls were bending/the next stage would be to start to fall in. THICK black mold formed in the corners. A "beaver" system on all 4 walls to a sump with a sump pump that would run every 30-45 minutes on non-rainy days!!!!! The De-humidifier would run 24-7. Even in the winter!!!! I called around and no one offered the warranted system as American Waterworks. And they were the only ones that KNEW the soil engineering involved in why the foundation was failing! A few places offered a "Band-aid" that would have failed eventually. They put in a WAY better sump and dual pump system with battery back up. Peace of mind!!!! Their "beaver"/drainage system is flush with the basement floor so you can't see it! The plates and beams they put in straightened one wall right away. The rest will take a little bit by tightening the plates little by little. The water proof wall barriers they put in look awesome. No mold. No bad smell. The dehumidifier actually turns "OFF". Much drier!!! Looks GREAT. All this done in one week!' it's like a new basement! The workers they have are awesome and answered every question I had. I couldn't recommend American Waterworks enough. They are GREAT. Oh....did I mention the transferable guarantee? A great company that made sure I was happy with all the work they were doing! And i couldn't be more happy. WORTH THE MONEY!!!! I'd hire them in a second if I needed to!!!!

I chose to work with American Waterworks after reading all of the positive reviews online from previous satisfied customers. Our Sales Representative, Dylan Woitas, was knowledgeable and answered all of our questions. A+ for Dylan! Jose C., Steven H., Ernesto, and Luis wre all outstanding! Job well done and the cleanup was great! Additionally, Jose C. and his crew were very professional and completed the work on time. Can't praise these guys enough! 

Our guys did a great job! There was no mess throughout the house, and they were able to use the egress window for the removal of the installation products. Overall, very good work from an excellent crew! I was given a timeframe for completion and the work was completed on time. 

Jeremy was very kind and patient with me when presenting the info to me.  He explained the info clearly.

The crew was friendly, explained things well, knew exactly what to do, and worked well together. The crews that have come to our house have always been professional and knew their job well! 

The crew who did the job at my house was very polite, courteous, and professional. They called 15 minutes before they arrived just to let me know. They put down drop clothes to keep the dirt and dust to a minimum. They also put up plastic so that the dust stayed mainly in their work area and they vacuumed up the work area with their shop vac before leaving. I'm very happy with the results of the job! 

The installation process for our project was very good. The guys worked hard all day! A system was displayed so each of them knew what to do and they all pursued it to the finish. Their foreman performed great work. He was well-mannered, neat, and respectful. 

The knowledge of our Design Specialist, his ability to answer our questions, and the quote he made was very thorough. He provided excellent customer service! The interaction we had with the office staff was minimal but good. We liked the email and the phone messages we received as reminders of upcoming dates and details. Jose and his crew were awesome! They kept us informed and they worked their butts off to get the job done on time!  Overall, we had an excellent experience! We appreciate all the hard work and time spent on our project! 

Juan and his crew worked tirelessly on our project in the backyard of a four-plex townhome building. We needed to remove heaving concrete footings and install helical piers as well as apply frost protection to 27 feet of our foundation. We are in a tough location but Juan and his guys were up to the challenge. My neighbors were really impressed by them, which meant a lot to me because the work required our shared yard to be dug up. While having to pay for an expensive foundation repair project is never great fun, there is nobody better than American Waterworks. 

Our contractor referred us to American Waterworks for our foundation repair project. From the beginning, the staff we interacted with were excellent! Chad Johnson was our Design Specialist, and he was very knowledgeable and explained everything on his first visit. The installation crew was excellent!! They know what they were doing and worked together to get it done! Mason, the Foreman, explained everything and what we needed to do. A BIG thank you to Mason, Larry, Zach, and John for a job well done. Mason made a few more suggestions, and becasue of the excellent work, and again with the help of Chad Johnson, we are scheduled for more work to get done. We are looking forward to it! Thank you! 

I am grateful to American Waterworks for a good solution for our garage wall problem. Inset into a hillside, one could see daylight between the cement blocks. Your team was efficient and determined, They had to through clay soil in the rain. We were all grateful to learn that when the electricity went out during this operation, it was a local problem. 

  I am very pleased with them. They did a very good job. The drain tiles work awesome. We had pretty heavy torrential rain and there was no drop in my basement at all. They did a great job. They are very friendlyThey communicated exactly what they were going to do. They explained why the system was different then and what other systems are available and they were accurate when they said that.They were always available and were responsive.

Our porch addition had settled 2 1/2 inches and we needed it jacked up to level. After searching the web, we had several companies come and look at our job. Only American Waterworks convinced us they could handle the job.  We set a date, and the crew showed up as scheduled. The crew drove their heavy equipment through our yard and did not leave a mark, they removed the 5 old footings and replaced them with helical piers. Hiring American Waterworks was the best decision we made. Hugo and his 4 man crew were friendly and had superior workmanship. Worth every penny, we would highly recommend them!

Our installation crew was amazing! They braved a steep hill, a blizzard, near gale force winds, and mud- lots of heavy frozen clay mud. They were all very courteous, and given the weather conditions, it was even more impressive. They were also very knowledgeable and conscientious throughout the whole project. They kept us informed along the way. Cleanup was beyond satisfactory. Nothing was left behind, not even a scrap of paper. They did a lovely job. 

I ran into Jeremy from American Waterworks at the Spring Expo in Fairmont. He was very helpful and knowledgeable regarding any questions I had about our foundation repair needs, and we made an appointment to have him inspect our home. He described the products and services in detail and allowed us to decide what we wanted. The installation crew knew their job very well and answered all of our questions. The security of knowing the job was done right and our foundation is now stable is beyond any words!