Testimonials for American Waterworks

The office staff went above and beyond when there was a small misunderstanding. The Design Specialist explained everything very well. The installation crew was very efficient. They worked very hard and only took one day, when I thought it would take two. The cleanup was great! I'm so happy with the work, I can't wait until I have the funds to complete the rest of the project! 

My wife and I decided to go through American Waterworks to fix the foundation of our home, and I must say, they were absolutely phenomenal! We were more than satisfied with the job they did. They are worth every penny. They were very clean, which was a big concern for us. They were always on time and were very informative with what they were doing. Overall, they were very professional and our dogs loved the crew!  My wifeand I actually went to three different companies to fix our foundation and we are so glad that we went with American Waterworks. They did not disappoint in any way, shape, or form. I am happy to highly recommend them to anyone and everyone for their services!

I had my sagging living room propped up with a support beam. I also had a sump pump installed with a drainage trench all around the basement floor. The Foreman, Cameron, and his crew, Dillan and Zach, were outstanding! Not only were they polite and hardworking, I could also tell they took pride in doing excellent work. My living room looks level and brand new! I am looking forward to never having to worry about a wet basement again. I am so HAPPY I chose American Waterworks! 

I spoke with a Sales Rep from American Waterworks at the Sport and Leisure Show in Ortonville, MN. He was very knowledgeable and helpful. The office staff was great wtih communication and sending reminders. I am very satisfied with my foundation wall repair and waterproofing project. I recommend American Waterworks to all my friends and family who might need their services! I love my basement and have showed it to several people! 

We recently went with American Waterworks to fix our foundation. There was a bulge on one of the walls that made us very nervous that something bad was going to happen one day. We had a representative from American Waterworks come and look at the issue. He suggested that their geo-lock anchor system was the best route to take. We did have a few other companies come and look as well but we went with American Waterworks. And boy are we glad we did! The team was promptly on time and started to get to work right away. Throughout the time they were here, they gave us updates about what they were doing, being very descriptive of the actions they were taking. The team was very professional and very awesome! Once they were finished, they made sure to move back any objects they had to move and even cleaned up. They did such a great job! I highly recommend American Waterworks above any other company! We will continue to use them with any issues we have in the future. Once again, the whole team was very awesome!

We used American Waterworks to stabilize/lift our house due to settling/sinking footings. We had four estimates done with different companies before deciding on American Waterworks. From start to finish, we were impressed with this company. Richie was thorough and concise when informing us of what would need to be done, and explained the estimate to us in person. When the crew arrived, they were courteous, conscientious, and very hardworking. The Foreman, Ryan, kept us informed through every step of the project. We had 23 piers driven in around our house to lift/stabilize. During the lift, they explained what to expect and took their time to be sure we were satisfied with the outcome. When it came to the last day of the project, they had all hands on deck and left our property looking way better than we had ever expected after this huge project! Sam, the Branch Manager, made sure we were satisfied and happy customers before wrapping up the project. Thanks to American Waterworks for a job well done!

From the very beginning, I was contacted right away after reaching out regarding a repair project involving a wall of the apartment building which was bowing inward, resulting in structural instability and water intrusion into the apartment. Richie Noreen promptly came to the location in Crookston, MN and evaluated the situation, clearly explaining everything to me in an easy to understand manner. He gave me a thorough tour of the process, so I felt very confident in his expert professional assessment. He laid everything out from A to Z. Then, when it was time for the repairs to occur, the team really showed their expertise. Sam, Cory and the guys really impressed me. They got right to work and utilized the time masterfully. Instead of fretting about what might go wrong for the duration of the work, I had peace of mind that they had everything under control. It is such a relief to me that I found the right company! Once they waterproofed, straightened the bowing wall and anchored it, they poured a new concrete sidewalk, which grades away from the building, and cleaned up everything so well that it's hard to believe they had just dug everything up! I wasn't left with anything to clean up! Needless to say, I'm a very happy customer and I highly recommend American Waterworks if you are looking for a job done right and peace of mind.

It's a daunting feeling to find out your home was basically built wrong from the basement on up. You have no idea where to turn when multiple issues erupt if you've never dealt with that type of thing.  American Waterworks set themselves apart from the get-go. Two companies never contacted me at all after leaving my information online for an evaluation. American Waterworks contacted me almost immediately. My sales rep, Richie, was amazing; with a degree in construction management. He pointed out things immediately that weren't right, explained everything at a level I easily understood, as well as recognized what was causing major issues in my garage and basement, which others couldn't explain and come never noticed at all.  There was no slick dialogue, no pressure to sign a contract before he left. Unlike others, I felt I Could trust him. He was genuine. Instead, he took what he found to the team and they worked out the best plan for my particular home, for the most cost-effective plan, as there were multiple issues and he made another appointment with me. It was very evident that he knew his stuff.  Same with the work crew. They were polite, always masked due to the pandemic, always respectful and cordial. Their capability was obvious and they explained everything they were doing, used drop cloths and plastic to reduce the mess. The regional manager also came and got dirty with the rest of them, let his crew leave after a 13-hour day to let them go home and he kept working. He was intent on answering all of my questions, explaining all tasks at hand.  When the job took an extra day due to temperature and weather conditions, the bill didn't change from the estimate given; that doesn't always happen.  The regional manager himself, Sam, came back with another fellow to finish up and clean up. They were very thorough and cleaned up everything inside and out, did a final walk-through to answer any questions, and gave instructions on what to expect for each area that they worked on as far as concrete curing and soil setting.  American Waterworks took the fear out of what felt like a hopeless situation and fixed the issues that caused a cracked floor joist, a garage being pushed out of place by "street creep", and a buckling driveway. I know so much more about my home now and I feel the education they gave me will help me spot future problems more readily.  I will never go anywhere else for basement or foundation issues. Never. They weren't just good workers, they were good people, and that matters to me.

It's a daunting feeling to find out your home was basically built wrong from the basement on up. You have no idea where to turn when multiple issues erupt if you've never had to deal with that type of thing. American Waterworks set themselves apart from the get-go. Two companies never contacted me at all after leaving my info online for an evaluation. American Waterworks contacted me almost immediately. My sales rep Richie was amazing. With a degree in construction management, he pointed out things immediately that were not right, explained everything at a level easily understood, as well as recognized what was causing major issues in my garage and basement, which others could not explain and some never noticed at all (what kind of basement "expert" misses a cracked floor joist?). There was no slick dialogue, no pressure to sign a contract before he left. Unlike others, I felt I could trust him; he was genuine. Instead, he took what he found to the team and they worked out the best plan for my particular home for the most cost-effective plan, as there were multiple issues and made another appointment with me. It was very evident that he knew his stuff. Same with the work crew. They were polite, always masked due to the pandemic, always respectful and cordial. Their capability was obvious and they explained everything they were doing, used drop cloths and plastic to reduce the mess. The regional manager also came and got dirty with the rest of them, let his crew leave after a 13 hr day to let them go home and he kept working. He was intent on answering all questions, explaining all tasks at hand. When the job took an extra day due to temps and weather conditions, the bill did not change from the estimate given- that doesn't always happen. The regional manager himself, Sam, came back with another fellow to finish up and clean up. They were very thorough and cleaned up everything inside and out, did a final walk-through to answer any questions, and give instructions on what to expect for each area they worked on, as far as concrete curing and soil settling. American Waterworks took the fear out of what felt like a hopeless situation and fixed the issues that caused a cracked floor joist, a garage being pushed out of place by "street creep (who knew?) and a buckling driveway. I know so much more about my home now and feel the education they gave me will help me spot future problems more readily. I will never go anywhere else for basement or foundation issues. Never. They weren't just good workers. They were good people. And that matters to me.

We would recommend this system to anyone.

Crew was very courteous and had good work ethic. Very impressed with the difference it made. Expected to see some improvement, but this went beyond our expectations.

I was very impressed with how quickly the job was completed, including cleanup.

Your workers were hard working with a difficult situation in my basement. They did a nice job.

Our basement was a big project with 2 different levels. The guys started on Monday and were done by Thursday. They were very courteous to us, our kids and home. I felt bad all the running up and down the stairs they were doing carrying broken concrete and stone. But they worked hard and I really didnt see them just stand around. Was very impressed. It has been tested and our basement is dry! We now don't panic when it rains!!

What a wonderful hardworking crew!  Clean up was super!  Never a doubt if anything went wrong it would be taken care of.  Complete trust in your staff!