Testimonials for Wilcox Basement Systems

This letter is long overdue....It is with the highest adulation that I write this letter to you.  I wish to sincerely thank your company for the absolutely fantastic work performed on my basement last month.  The crew were consummate professionals; I never had a doubt in my mind as to their competence or skill in what they were doing.  They arrived ready to go and knew exactly what to do. I was awestruck as I watched them work.  The task to me seemed incredible, but the three men almost made it look easy.  It was very refreshing to see their confidence and the ease with which they solved the terrible water problem in my basement. While I never had a doubt in my mind that I'd get my money's worth for the installation of the new sump pump and waterguard, it was the many little things that the men did which left an indelible impression on me.  For example: *The care with which the men took to ensure that my basement and its items were not damaged or dirty *The salesman's patience in answering my numerous asinine questions *The crew's meticulous assessment of the granite plate covering my sewer connection *The crew's fantastic job on the discharge trench to the opposite side of my home (I swear I can't even tell it's there!!) *The fact that the men refused to take longer lunch breaks despite my insistence that 15 minutes isn't enough *One of the crew member's noticing that my back deck steps weren't connected to the deck and took a few minutes to secure it. *And most noteworthy, the time your salesman took to draw me a detailed schematic on how to repair the flooring on my basement after the waterguard cement covering had cured.  This was invaluable in assisting me in fixing up the floor and paneling. The work on the basement is impeccable since the job was completed, I have not had a single drop of water in my basement, and the new sump pump is working perfectly.  I am truly impressed and superlatively pleased with the fine job that has been done. Please accept my sincerest thanks for a job well done.  I can now understand why Wilcox Basement Systems came so highly recommended by those I spoke to.  I wish you continued success in your business, and hope that you are around for many years to come.  I certainly know who I'm going to recommend to anyone who has a basement water problem.

Zak Wilcox & the boys were great.  Nice bunch of guys & did a great clean up.  Loved Robert Day.  Robert gave a great idea of what was going to happen, price & when.

You installed more than just a piece of pipe in the concrete.  And we are happy there is a lifetime warranty that includes transfer to the new owners if we sell.  Our basement was a nightmare and a challenge that your company and crew took on and defeated.  It will be a game and art room soon! Thanks!

The installation crew were very hardworking and their efforts were much appreciated!

Very satisfied with your job- we liked the presentation how he explained everything.  And we liked you said you were going to fix my water problem!  The crew worked hard. 

Truly Outstanding! We were so impressed with communication - from phone calls to emails to mailed reminders.  The work was completed on schedule and met our expectations.  Thank you!  

Since our installation our system has been "tested" and has worked better than we expected.  We are glad we had the system installed!

We like the looks of the job very much.  Your installation crew were excellent and dedicated workers.  It wasn't easy for them to clean up but they did a great job under terrible weather conditions.  Your staff was wonderful to us.  We can't say enough favorable comments!

Your company does what it says it's going to do and doesn't try and overprice the product and service.  Excellent work quality and workmanship.  Thank you for solving our water problem in our recently purchased home. Extremely satisfied with job A++, Crew is very professional and courteous A++.  Excellent office staff, very professional A++.  Company repesentative was very nice, down to earth man with experience.  His idea solved our problem A++.

We are very satisfied with Wilcox Basement Systems!!!  Your company rep, Mike Dorsino, was very knowledgeable and thorough.  He was patient and not at all pushy.  Everyone we dealt with was very professional and pleasant. 

I have never had such a positive experience with dealing with a company.  I really appreciated the information packet with a letter and picture of your sales rep before he came to my house.  Phone calls from your office to set up an installation appointment and a call from the installation crew before coming out were very professional and appreciated.  I have never dealt with a company that followed through with such care and details to customer service.  It was a pleasure dealing with your company!

Your company rep was here on time, he knew his business.  There was no sales pitch- just facts.  We felt confident with him and the company.  The installation happened just as stated.  Your installation crew was friendly, polite, worked hard, and cleaned up.  Most of all I liked the total professional, business-like, and honest approach- stay with it!

The crew had to work in sub-zero temperatures.  There were unforeseen problems that they corrected professionally and kept us informed with what they had to do.  When they were gone- we had a clean and water-free basement!

Your company offered the best solution for my problem.  Very happy with the results!  I actually have a usuable space now!  The installation was finished ahead of schedule and the crew was great! Thank you!

We hired you because you are an international as well as regional and local company with good references and suportive customers in our area.  For a messy and loud job the workers were terrific.  No dust above the cellar level.