Testimonials for Quality 1st Basement Systems - New York City

My wife and I knew that we needed to get work on our basement as soon as we moved into our house. We had an unfinished basement, and while we did have a french drain systems, the basement was still wet and damp all of the time. After doing online research of companies in the area, we knew that Quality 1st Basement Systems was the clear choice. When I first contacted the office, the staff was very polite, and always took the time to talk. When the salesman came out he was informative, polite, and knowledgeable. While I did get quotes from other companies, the reputation, warranty and professionalism of the staff won me over. Finally once it came time for the installation day, I was so happy with how clean everything was at the end of the day. I am very satisfied with the decision to go with Quality 1st Basement Systems, and I would definitely recommend them to anyone who is thinking of getting work done.

I first knew that I needed to get work done to my house when the two old vertical cracks in my concrete started to leak water. After being recommended by ServPro, I decided to give Quality 1st Basement Systems a call. I was very impressed with my first experience with the office staff, and how easy it was to set up an appointment. When my salesman came out, I thought that he gave an excellent presentation, and knew how to fix my problem. On the day of installation, I was very comfortable with Victor and his crew. They were very hard working and considerate, and they made sure I was happy with the work during the whole process. I am very satisfied with the end product, and I would definitely choose Quality 1st Basement Systems again if I need more work done in the future.

John was knowledgeable, professional, courteous. The work crew worked diligently and professionally. You were the only company who responded to my request to lift the concrete slabs. Everyone else just wanted to tear up my sidewalk instead of fixing a perfectly good side walk slab. I am very happy and will recommend you when i can.

John was very pleasant and full of info. I am widowed and my husband took care of all the house's needs. John made me feel confident in my decision to do the work by your company.

I am very satisified with the completed job. The office staff was trustworthy and the salesman was professional. Quality 1st stands behind their work.

Quality service and very nice staff.

Inspector was very informative and helpful. The crew was very knowledgeable about their job.

They stay behind their work and are very professional. 

The workers were very courteous. I had other estimates that were higher in price but the presentation and the information was so great I went with this company. My girlfriend saw the van in her neighborhood and suggested to give them a call. So grateful that I did. 

You can rely on this company: on the materials they use, on the quality of job they perform, on the knowledge what and how to do it. Ken Peare is a senior designer who came to my house. He knows exactly what kind of solution to implement. Ken is extremely experienced, very polite and always helpful in case of some schedule minor problems. If you want an outstanding designer performance, call Ken. The job in my house was pretty big and we had three different crews working on different things. The number of crew members was always 3, but one of them was always highly experienced and one of them was still in the process of learning. I specifically would like to mention the crew of Esau which came first. Their job was so hard, but they did not relax at all until they completed it; the second team of Fernando Cardoza worked also very hard and the third crew of Mario Barron came recently to complete the job working until 7:30 in the evening without any complains and only smiling. For all of crews I can only say thanks, for your excellent job. All the crews cover the stairs, some furniture left in the basement and all of them clean thoroughly after finishing the job. No garbage was left for us to take care of. Very helpful. It was recommended by my plumber as the only company which can propose and implement the right solution.

The crew was very professional and they left my basement super clean. 

The team was clear in addressing the issues we were having. Inspector was very friendly and informative, and the installation was done fast and neat. 

Customer service representative was very efficient and crew was very prompt and polite. 

I am writing in regard to System Design Specialist Nick Biris from Quality 1st Basement Systems. I recently had a basement system installed in my home as well as a crawlspace encapsulation. For both of these projects, Nick was our main contact with the company. From our initial contact and telephone conversation with Nick, he was friendly and eager to help. He promptly scheduled an in home visit and assessment of my property. Upon his arrival, Nick began a very thorough examination of the property and throughout the assessment he maintained an open and fluid dialog with my wife and I explaining his findings. It quickly became clear that Nick was very knowledgeable in the field of basement/crawlspace waterproofing. In addition to his knowledge, Nick spoke to us on a level we could understand by explaining any industry terms used.  After the physical assessment, Nick provided us with an impressive presentation which both explained the company itself as well as the options offered in order to waterproof our home. It was explained to Nick that we had just purchased our home and this was an unexpected cost. My wife and I felt that Nick genuinely took that into consideration by prioritizing and personalizing our needs. We did not feel as though he was a salesman but rather invested in the solution of the water issues we were experiencing.  Even after the sale was made, Nick remained in contact with us throughout the process, keeping us abreast of the scheduling and any further steps to follow. Any calls or emails were promptly answered and no question seemed too small or insignificant. Nick also addressed an alleviated any issues we had during the installation process.  Nick has a nice personal touch and makes you feel like you have known him for a long time even when you are just meeting him for the first time. His vast knowledge also helps to put you at ease when dealing with such an extensive project to your home. These qualities made us feel as if we were dealing with a small business or more of a “mom and pop” operation rather than such large company. Nick was also very friendly with our two year old daughter and he was understanding and patient since she was present during the estimate.  In conclusion, we were extremely pleased with our dealings with Nick Biris and would recommend him with confidence and great pleasure to anyone in need of the services of Quality 1st Basement System.

After any heavy rains, one side of my home used to get water seepage thru the walls and onto the floor. After having the sump pump and french drain systems installed I am confident that the basement will no longer leak. I first heard about Quality 1st on Angie's List and was impressed by the number of positive reviews on their Angie's List account. When initially calling the office staff for an appointment they were very responsive and were able to answer all of my questions and concerns. My inspector Kenny was very professional and came across like a waterproofing expert and offered affordable solutions for my problem. The installation team installed everything in one day and were overall very courteous and efficient.