Testimonials for Quality 1st Basement Systems - New York City

OMG!!! I was referred by a friend about the company who had a draining system put in so I called to make an appointment. I was very impressed with Jessica who told me everything I needed to know about my basement. She was very informative so I decided to get the dehumidifier. It was installed on 10/30. Prior to having the system, my basement smelled really bad when i tell you it was horrid.  Just on 10/9/ I went in my basement and I was so amazed at how good the basement now smells. My heating contractor was there as well and I was telling him that this system is the best. I'm so glad that I made this investment. It is the best thing I have, I was telling my heating contractor, who also was impressed. I told him this all happened in within two week time. I recommend this company to anyone who has a smelly basement of humidity. It's well worth the cost. Thanks Jessica and Juan for giving me the best for my home.!!!!!!

Team was very professional and prepared. The office staff was very courteous and helpful. 

The team was very professional and responsive. Installation team was courteous and efficient.

I was having issues in my basement with water coming in thru several foundation cracks. I first heard about Quality 1st thru a recommendation from Serv-Pro in my area. When initially contacting Quality 1st Basement Systems I was very impressed with the professionalism of the company. I really liked the confirmation package that was sent in the mail prior to my meeting with the design specialist. It helped me understand your products more in detail and prepare my questions and comments for the inspector. Everyone I dealt with at the company was very pleasant. Especially the installation crew lead by Victor Leon, they did a very nice job. My basement is now dry and I have no more cracks!   Recommended by Serv-Pro & I liked getting the information prior to meeting the design specialist so I could understand what you have available & could make a list of questions. Your company had done work before which was very nicely done.

The service appointment was very through and helpful. It was nice to have the same service tech for a second year in a row as he remembered last year's appointment and what service was performed at that time

I feel as though my experience with Quality 1st was very professional from start to finish. The office staff was very helpful and ready to address my issues and concerns. The installation team was quick, effiecient and professional. I initially found this company with a quick internet search and was very pleased with Nick's well laid out presentation. I moved into my home with a damp basement, and no longer have to worry about any water, or dampness. 

I am very satisfied with the work completed by Quality 1st in my basement and crawlspace. Nick and the installation team did a good job explaining all products and making it all a clean process. I chose to go with Quality 1st because they had a all-in-one solution for both my basement and crawlspace. The work was finished in one day, unlike other companies with Quality 1st I only requested one day off of work, not 3!

Very Satisfied with the job and everyone I've dealt with in the company

The information provided (website, book, pamphlets, etc.) was fantastic! Plus, several options were offered, not just one "take it or leave it" choice! Also, everyone was very patient and flexible as we went through several iterations to figure out what would work best.

We recently had a Basement Systems drain system installed in our home in Brooklyn, NY, by Quality 1st.�  Prior to installing the system, we had ground water pooling on our floor every time it rained and ended up having to mold-abate the basement because the previous owners neglected to attend to the problem. I am thrilled with the system so far and can only imagine it will continue to�  meet our needs. We are very pleased with having chosen Quality 1st because of the high quality of the product, but also because the interaction with our representative has been so positive.� Ken Peare has been the consummate professional from the start. He came out to Brooklyn, walked me through their products, our options and the process, and made certain I understood how everything worked, why it worked, what was essential and what was not. I never felt pressured like other companies had made me feel. After the initial meeting, he made sure I know I could contact him with questions at anytime, which I did.�  I think I e-mailed or called about 4 times before we gave our deposit and all my questions and concerns were dealt with in a timely, professional manner were a departure from what I had previosly encountered in my to solve the problem in our basement.�  I had concerns with several aspects of the installations, all of which he researched and responded to.�  After the installation, he remained in contact.�  If all contractors were this accessible, I would be thrilled.

I heard about your company through the internet. Salesman was very knowledgeable. Installation crew and salesman presentation were excellent

I very satisfied with my inspector Nick and the overall service and job completed by Quality 1st Basement Systems. My inspector was helpful, informative, honest and thorough. I first heard about Quality 1st online and was pleased with their professionalism and level of experience. I met with Jack the Field Supervisor as well as the installation crew led by Jesus on site, they walked me through everything, they were clean and finished the job quick!

Yet another great service from Kyle at 1st basement. Great staff, reputable company and excellent service. I have recommended them in the past, and I will keep on doing so.

I had a water problem in my basement for about 10 years and finally decided to move forward. My salesman Nick Biris was excellent and the office staff was pleasant and accomodating with my concerns. My installation team was first rate and i was impressed with the basement system engineering. 

Very satisfied with the job you did for me. The salesman was thorough and professional and the office and installers were courteous and professional. I hired you instead of another company because of your guarantee, through evaluation, reputation, and confidence in a hassle free process.