Testimonials for Redeemers Group Inc.

My experience with appointment center representative and the system design specialist was a 

A REAL PROFESSIONAL FROM ALL PERSPECTIVES (Mike Rutter, System Design Specialist).

Work Completed Date:  June 06, 2012 Last Modified Date:  August 03, 2012 Hire Again:  Yes Approximate Cost:  $8,700.00 Home Build Year:  1922 Description Of Work:  Seal crawl space, vents vapor barrier, coal bin door build, masonry close of window, 3 smart jacks to jack up 2 rooms. (as copied and pasted from 3rd party review site) Comments:  Great work, You should always oversee any big job on your house for the small things to be sure are done. But just like the before after on web site that what basement/crawlspace are now like and big big difference on A/C and humidity. A/C is colder and running less. 90yr old dank basement is now white and bright. It's worth the investment.

I sent an e-mail and within a very short time I received a phone call. Very polite and explained everything. I receive the literature almost overnight. Michael checked in with me to confirm our appointment and explained everything. (James) Terry called me when they left Memphis and told me their arrival time. They kept me informed of what they would finish on Monday and when they would return on Tuesday. All three men in the crew were very polite and thanked me for using Redeemer! The crew cleaned up everything and even closed the gates when they left. I had one estimate and when I was looking for a second opinion I saw your web page. The estimates were almost the same but I chose your company as your reviews were good and also the BBB only had one complaint and you resolved it. 

We had lived with the problem (wet basement) for twenty years, ever since we built the house, but the work your team did stopped the problem totally!  We have not had one problem since the work has been finished.  Phillip and the team did an outstanding job, very courteous and knowledgeable.

Redeemers Group did a great job. Our home had some serious foundation issues. Philip and team assured us that they were going to take care of our problems, and they did not waste any time getting started with the repairs. From end to end our house was leveled, and we now are able to close our bedroom doors and closet doors, which we hadn't been able to do in several years. We are very pleased with the work they performed on our home. When they were finished, everything was put back in place down to the shrubbery and the outside concrete. The team that worked on our home consisted of Philip, David and Sean. They were highly professional, courteous and hard working; and I highly recommend them.  

Mike Rutter was very professional and thorough. He answered any questions I had and was very patient to explain our foundation problems so that I had a clear understanding. If or when we are able to do anything with the foundation, we feel that we would have Redeemers Group do the job. We are very happy with our experience with them thus far.

We chose Redeemers Group because of the sales person (Mike) and how he presented everything, options, etc. He spent a lot of time with us making sure we understood everything. The work crew headed by Jason was the best.

Redeemers Group (Michael) came across as honest, professional, and they seemed to fit with our needs. I give the installation crew (David) a 5 out of 5. Would definitely recommend to my friends. 

My group of guys were very informative, talked me through every step of the job. Could not have ask for a nicer group of guys. I’m very pleased with the job that was done. Yes I will be recommending your company to anyone.  The crew were very nice and polite. They walked me through every step showed pictures of damage and finished job.  They cleaned up everything and you couldn’t tell they had been here.

Thank you. This was for my yearly service call on my sump pump. I LOVE my sump pump! it has performed just as promised and has performed admirably. Thank you.

Would like to give a shout out to Phillip King . He is an employee - electrician that came to my home in Little Rock. He was the NICEST person, did a great job on the electrical set-up , had great knowledge of the work desired and all in all was a great source of comfort for me. I have had a huge debacle since the 20th of December. The next door neighbors had a sewer main overflowing in their backyard. It flooded under my house. I ,because I am a very conscientious home-owner, deemed it necessary to have a sump pump installed for future disaster . Thank you Phillip King.

Dear Mr. Cooper, Thank you for taking the time to go over my concerns yesterday.  As you promised, your folks showed up yesterday, finished, and I believe we are all set.  After speaking with you I feel that the job must meet your high standards and thus I must trust your word.  As discussed, what I believe happed is that just too many minor problems that ordinarily would be considered part of the process finally reached a threshold leading to an overall perception that the job was not being handled appropriately. Please know that I interviewed several companies for this job and The Redeemers Group, by far, exceeded the expertise, professionalism, and qualifications of the others.  I believe it is fair to overlook the issues we talked through yesterday if you please take to heart some of the points we discussed and use them for performance improvement.  Presentation, especially in your line of work where the end product is not always visible to the lay customer like me, is 90% of the job. I would like to emphasize the outstanding professionalism of Bobbi and Phil.  These two individuals presented the Redeemers Group in the way I would want my company represented.  Because of Bobbi and Phil, plus your engagement with your customers when issues arise, I would not have considered using another company no do I wish I had.  I have no negative comments to make about the Redeemers Group and you will be the first I call when I need foundation and crawlspace expertise in the future. The job was completed to my satisfaction and despite some bumps, we made it through!  I hope you can use the feedback I provided. There is no rush to this, but I would like to have Phil back out to finish the estimate for our crawlspace project. Best regards,Eric R. 

Dear Mr. Cooper and Ms. Murry,   I wanted to follow up to my unsatisfactory email I sent a few weeks ago.  I want to thank you both for helping get our issues worked out appropriately and in a timely manner.   I also want to thank you for sending Nolan Manson to fix all of the problems.  Nolan was very thorough and professional and truly took interest in us and the job he was performing.  Nolan cared about the quality of work he was performing and was very thorough in the job he performed and in explaining to us what he did, how he did it, and why he did it.  Nolan went into the crawlspace with me and allowed me to inspect everything with him once he was complete.     I want you to know that Nolan is a valuable asset to your business, and we would be happy to refer our friends with any foundation or crawlspace issues to The Redeemers Group if we knew workers such as Nolan would be taking care of them.   Best regards,  

(I chose the company because...)  They seemed to be the best at what I needed.