Testimonials for Quality 1st Basement Systems

Matt did an amazing job! He explained everything really well, and was also well put together. He truly knew what he was talking about, and I felt helped, not "sold'!

All went well, so far everything looks to be holding up well until the next heavy rain.

The work was done with great care and quality. The workers were skilled, professional and neat. The job went very well.

We called the professionals at Basement Systems USA after we saw our wall starting to crack from moisture. After much research for a company we found their information and plenty of wonderful reviews (all true). We called to set up an appointment and the gentleman Scott Beard we spoke to was extremely polite and very accommodating. He came out the next day. He was extremely through and was at the house two hours performing an extremely detailed review of the damage. Hi write up was very precise and specific and the estimate we received was fair and right on the money. He was just a very friendly and sociable person and we knew right away that we wanted to hire them for the job. We called him next day and he promptly sent the contract over. The contract was very straightforward and fair and the required deposit was very reasonable. I liked that they didn't expect full payment until the job was done, inspected and approved by all parties. As soon as the contract was signed and the down payment was confirmed they got our appointment set up with the foreman for him and his team to come out immediately. Sean Ryan and his crew were extremely professional, friendly and punctual. They showed up on time, laid plastic down to prevent tracking dirt in (we have carpeting), covered the furniture in the effected area and kept their equipment in one place to avoid clutter. The job was supposed to be done in one day but once they got behind the wall they found additional damage and black mold. Even though this was not part of the original problem (understandable since you can't predict what you will find behind the wall), they offered to eliminate the mold and make the additional necessary repairs. The price for the additional work was also very reasonable. Even better was that they said they would get everything done without having to make another appointment for the new project at a later date if they didn't mind them coming back the next day (Saturday). They worked until dark and got the majority of the work completed. As promised they came back on time the next day and finished the additional work promptly. They did a good job cleaning up and made sure we were happy with the work. The wall looks great (I want to do the whole basement like that now) and the sub pump is working great. We have had no more moisture or water damage. Needless to say we are happy with the final product and appreciate their professionalism and concern with our needs. They went above and beyond (especially by coming out on a weekend to fix an unexpected problem) to get the work done in a timely fashion and with great results. They also have electronic equipment (i.e. iPad) to print out paperwork and take payments which makes it easy if you don't like writing checks. Overall we are very satisfied with Sean Ryan and his crews work, Scott Beard's help in getting everything set up and the whole company for helping us solve our problem. We have already recommended them to my parents and would recommend them to anyone who needs assistance with their basement.

We called the professionals at Basement Systems USA after we saw our wall starting to crack from moisture. After much research for a company we found their information and plenty of wonderful reviews (all true). We called to set up an appointment and the gentleman Scott Beard we spoke to was extremely polite and very accommodating. He came out the next day. He was extremely through and was at the house two hours performing an extremely detailed review of the damage. Hi write up was very precise and specific and the estimate we received was fair and right on the money. He was just a very friendly and sociable person and we knew right away that we wanted to hire them for the job. We called him next day and he promptly sent the contract over. The contract was very straightforward and fair and the required deposit was very reasonable. I liked that they didn't expect full payment until the job was done, inspected and approved by all parties. As soon as the contract was signed and the down payment was confirmed they got our appointment set up with the foreman for him and his team to come out immediately. Sean Ryan and his crew were extremely professional, friendly and punctual. They showed up on time, laid plastic down to prevent tracking dirt in (we have carpeting), covered the furniture in the effected area and kept their equipment in one place to avoid clutter. The job was supposed to be done in one day but once they got behind the wall they found additional damage and black mold. Even though this was not part of the original problem (understandable since you can't predict what you will find behind the wall), they offered to eliminate the mold and make the additional necessary repairs. The price for the additional work was also very reasonable. Even better was that they said they would get everything done without having to make another appointment for the new project at a later date if they didn't mind them coming back the next day (Saturday). They worked until dark and got the majority of the work completed. As promised they came back on time the next day and finished the additional work promptly. They did a good job cleaning up and made sure we were happy with the work. The wall looks great (I want to do the whole basement like that now) and the sub pump is working great. We have had no more moisture or water damage. Needless to say we are happy with the final product and appreciate their professionalism and concern with our needs. They went above and beyond (especially by coming out on a weekend to fix an unexpected problem) to get the work done in a timely fashion and with great results. They also have electronic equipment (i.e. iPad) to print out paperwork and take payments which makes it easy if you don't like writing checks. Overall we are very satisfied with Sean Ryan and his crews work, Scott Beard's help in getting everything set up and the whole company for helping us solve our problem. We have already recommended them to my parents and would recommend them to anyone who needs assistance with their basement

The work was done with great care and quality. The workers were skilled, professional and neat. The job went very well.

Your Service Tech Bryan just left after servicing our SaniDry CX Dehumidifier. I just wanted to pass along that I was very happy with him. He got here on time,  he was very courteous and knowledgeable.  You can tell he cares about his job and his customers.  He took time to explain everything he did and shared with me some good suggestions to help take care of the SaniDry and hopefully extend the life of the unit. I wish every contractor I used had his work ethic and professionalism.Just wanted to acknowledge a good employee

As a first time homeowner, shy of just a year, there are many projects on the to-do list. As a new resident to NJ, we settled on a home in Carneys Point. Our home was totally remodeled by the selling contractor. We had no insulation, sump pump, or dehumidifier underneath our crawlspace. I had two quotes performed for our crawl space, this company and another local business. To make it fair company,"X" quoted me 4500 dollars, after multiple reminders to add in exactly how I envisioned my crawl. They spent about 2hrs late in the evening, accommodating our work schedules, evaluating, mold test, and reviewing the condition of the crawl space. The salesman explained their product and what they offer in-depth. He did not once shove a sales pitch down my throat. Step by step we started alleviating the problems: mold treatment, dehumidifier, sump pump, rafter and foundation reflective insulation, and clean space. I was able to see in real-time my products and costs. I wanted something that will protect the health of us, our dogs, and home. Not once did company X mention mold or take samples. After about a week of evaluation and securing funds we signed our contract with the company. From start to finish, (just yesterday) they have been extremely oriented in the communication of the project. They sent out two packages for reading material, getting to know the staff, and other general information. The foreman showed up three days prior to starting to get an idea of how much stone would be needed to backfill a large hole left behind from a furnace. I didn't even know this was included but was extremely happy to have it resolved. Two-day project, Monday and Tuesday a three-man team treated roughly a 1600 sq ft area for mold even though mold was present in certain areas. The electric run was subbed out, but a dedicated line was placed in service for the sump pump and dehumidifier. Rafters and entire foundation walls were insulated. Clean space and easy access door installed. In addition, I had two downspouts tied in on the fly to the sump pump discharge line. They have exceeded my expectations and come recommended. I feel happier our home is a more healthy environment. In closing, I usually have three different estimates provided by contractors if I am looking to have work done and do my homework on those companies. You may see some negative reviews here regarding costs but honestly speaking: you get what you pay for. I hope to have a long-lasting customer to provider relationship with this company for years to come.

If you asked me what rating I would give Rachael with 10 being the top rating, I would give her a 10+  to every question. Thanks to all of you for your service.  

If you asked me what rating I would give Rachell with 10 being the top rating, I would give her a 10+  to every question.   Thanks to all of you for your service. Jean Moragne

Chris was great.

The service representative was a delight to speak to. He was personable and knowledgeable about the system and spoke favorably about the sump pump; very clean and the area around it was clean as well. He asked if it ever comes on, I said yes and it works very well. As always you're service is top notch, I am a satisfied customer.

I was thoroughly pleased with the service and professionalism of the entire staff. My Forman Ian was very friendly and informative on what the job entailed. He and his staff did a superb job in a timely manner and clean up everything. Big thanks to them for taking away the old and broken down sump system. Thank you Ian for making a nightmare a dream come true. Now I can rest easy knowing the basement now is in control. 

Your guys did a great job on the crawl space. Clean and Buttoned up. The team was very professional. Thanks for your help

The office staff was very polite. The installation was neat and professional and the crew were great people. The inspector was outstanding, and we were very satisfied with this job.