Testimonials for TerraFirma Foundation Systems

The positive experience started with my conversation in to the call center. She had set very good expectations to what the sales team was going to be performing. Sure enough Jason delivered when he arrived. I love when companies do what they say they are going to do. So I felt comfortable with Jason asking question and doing business through him and the company. Jason was great. Very knowledgable, helpful and easy to work with. If I encounter foundation problems in the future, I will be calling TerraFirma.

We selected the company because we heard good reports. The crew was very courteous and the clean up was satisfactory. Job was done in a very timely manner and looks great!

Your crew kept me updated during each step of the process helping curb my nerves. Ryan answered all my questions in helping in my decision.

Wesley Johnson from TerraFirma's Roseburg office was the foreman on our crew. He and his crew were amazing! Three continuous days of work to install our Bright Wall Finishing and basement waterproofing system. I have never encountered a more professional, hard working crew! They went out of their way to use windows as access in an effort to minimize disturbance to our home! They worked very hard and very fast. Their cleanup was amazing - definitely left our home much cleaner than it was when they arrived. Not a trace of garbage or dirt left at all. From the sales rep to the install, TerraFirma really went above and beyond - they are service that 'ya just don't see nowadays'! Thank you all - and good luck Wesley - your crew deserves the award!!!!!

Making our basement livable has been the best home decisions we have made since, well, buying the house. We have doubled the size of our home and love spending time in our day basement now that is starting to get warm out. Casey really helped us realize the potential our house was capable of. Doubling the square footage of our home greatly increased the value. When our kids grow up, we will not be cramped into one floor. Thank you Casey and TerraFirma. We will definitely recommend your services to anyone with foundation repair in mind.

It was time to take care of this project. The floors were starting to sag so much that I thought at any point I would fall right through. I contacted 3 different contractors. TerraFirma was the middle price of the three. The reason I went with TerraFirma was because for the price I was paying, I felt that it was actually going to fix my sagging floors and not just a temporary fix, and also Ryan was extremely helpful throughout the process and made me feel comfortable with the solution. I recommend TerraFirma and Ryan ten fold. He did offer a discount for signing on the day of inspection. Good thing they were my last inspection so I had an idea of the comparison. Thanks TerraFirma.

We had a lot of questions for Casey. I felt bad for him like "why me?". Casey passed with flying colors. He was very knowledgeable, has obviously been in the industry for a while and really impressed me with how helpful he was. The bottom line was we knew what we wanted and were just looking for the right person for the job and within our budget. Casey provided the information, presentation estimate and ultimately won our business. Thank you Casey and keep up the good work.

I've always had issues with my basement. The walls are falling off the side of the house, it is musky and stinky, and I have never had a real use for it other than storage. I called TerraFirma looking for a solution. The woman at the call center answered my call with courtesy, and she was able to get me an appointment that worked with my schedule. The System Design Specialist arrived on time and didn't waste any of it. He knocked and went right to work in the basement. Together we went over an accomplish list to make sure I was getting everything I wanted and not just being sold things I didn't care much for. This was the most impressive thing to me is that Casey actually listened and made sure I was the happiest customer I could be. Now, my basement problems are over. I have finished that entire basement now and it is a livable space. Thank you for your help and expertise TerraFirma.

The call center was excellent. They answered my call with courtesy and efficiency. The System Design Specialist arrived at the appointment on time and gave a call the day prior to confirm the appointment. We were presented with multiple options to waterproof our leaky basement. We decided that a drainage system around the perimeter of the basement and a sump pump was the best option and the most cost effective. We were very impressed with the attention to detail and dedication to excellence that everyone took throughout the job. Our overall experience was positive and we are glad to have chosen TerraFirma.

Please know how helpful Patrick was as he discussed possible solutions for the water in our crawlspace. He represented TerraFirma in a very professional and honest manner.  Our trust in Patrick was immediate which helped reassure us the crawlspace project would be completed as promised.  

Patrick was wonderful. He was full of energy and very informative. At the moment we are saving to complete the project. Patrick was able to provide us with a solution that we felt would solve our home project the right way, the first time. When we proceed with the project, we are going to go through Patrick.

Team did very good job and selected them based upon presentation, availability, and affordable price. Very pleased with work and appreciate the return visit to correct a minor problem.

I was very impressed with Ryan Thomas your systems specialist and also the very informative premailer you sent out. I will keep you guys in mind for all future work and tell everyone I know about you. Thanks Again.

Professional, informed, low key presentation that was knowledgeable and honest.

Older home in the north west with a basement is a recipe for flooding. We hadn't had to bad season in a while but every so often the water shows up. After budgeting for a few years we decided to turn our basement into a living space with a guest room. Casey was very helpful throughout the whole process. The reason we chose to go with TerraFirma for our basement project was because they were persistent, they were easy to get a hold of and always available. Not to mention their professionalism and efficiency. I'm very pleased with the work you all did and the experience I had working with you. Thank you again and again.