Testimonials for TerraFirma Foundation Systems

I would like to say THANK YOU to your company and crew! We had your Bright Wall basement system with Triple Safe sump pump installed on February 20, 2013. Our entire experience with your company was wonderful! Patrick Dunn was our sales representative, he was very knowledgeable and a pleasure to work with. He was patient, provided so much more than I would expect in terms of follow up and service for us. Being the tenants of a rental property, he worked so well with our family as well as the homeowners for nearly two years to get this system installed for us! With all of our questions and having to work with multiple parties, he was always quick to help and happy to serve. He even made two multi hour trips here to meet our needs. Purely amazing service. Wesley Johnson was the lead of our installation crew. We have never had such professional service from contractors working in our home. Another purely amazing aspect of your company. Three days of work to install the system and Mr. Johnson used our front door only three times. Each morning he knocked and kindly entered the basement (daylight basement with no downstairs doors), he and his crew climbed in and out of the windows to minimize the disturbance to our residence! They were more than welcome to travel in and out of the doors and also to use our facilities, but they went out of their way to keep to themselves. Minus the equipment noise, you’d never even know they were working! They worked hard and fast, I don’t think they took a break the whole time they were here. They did a wonderful job at covering the basement entrance with plastic to keep dust out of our home. And then their cleanup was incredible…the whole basement was so much cleaner upon their completion than it was when they arrived! To top it off, Patrick Dunn stopped in at the end of our installation. Patrick and Wesley both walked through the system with us and answered all of our questions. We have had so much trouble in the past two years with flooding – I can’t count the number of contractors and service companies we have had here, but I can say that the entire TerraFirma crew was by far the best crew we have ever had here. And with the lifetime guarantee, I am really looking forward to have no more contractors! From our family to yours… Thank you all so much. You have amazing staff members setting a top notch reputation for your company name.

We are so comfortable with our systems specialist and the plan the he put together for us. Ryan knew what he was talking about, that's for sure. After taking care of all the behind the scenes work, we got our project financed and approved. The production team was equally as efficient and helpful as Ryan was. They were quick and made sure to answer all my questions as things popped up I was curious about. There was nothing that the entire team could have done to make me feel more confident in the entire production.-Thanks everyone at TerraFirma-

I received great care from all your staff. The call center was able to find a relatively quick time for Casey Moore to come and examine my basement. He was very thorough with his presentation and gave a comprehensive look at the entire situation. We decided that a drainage system was the only thing that needed to be in place as I was not looking to transform my entire basement. The project was very non-invasive and the installation team was done and off the property in a matter of two days. We had a good overall experience working with TerraFirma. Everyone was a professional and knew exactly what they were doing. What I appreciated most was the communication between me and the project details. I was never out of the know and I felt in charge of the situation.

Their products and knowledgeable staff are what us choose the company over others. The Roseburg installation crew did our job and they are the best! We are more than satisfied. We just love our new basement...the attention to detail was the best!

The crew was very professional and polite. Answered all my questions.

We chose TerraFirma over other companies because they offered a better solution to our situation. The crew was professional and informative. They were well mannered and worked very hard. We were very impressed with their work. We will tell others of your business!

We were looking to sell the home. While we were getting initial inspection on the value of the home, we were constantly told to get our crawl space finished. In our mind, crawl space finishing, especially in Bend, OR seemed silly. This is why we were so happy to have Chris as our representative. After he went through his presentation and talked about the benefits of having a finished crawl space, we now saw what the inspectors were talking about. We were able to sell our home for about 10% more than what we initially though and a lot faster than we would have otherwise. Chris is a great representation of your company and we are so glad we called TerraFirma.

Very professional, hard working. Answered all my questions and concerns.

As soon as we get a response from our home owners insurance we are proceeding with the project. This has been something on our to do list for the last couple of years. After meeting with Jason we now know the importance and benefits of a healthy crawlspace. Jason seemed like a veteran in the industry and made my comfortable when describing the project using language we could understand. I felt very comfortable with the

I wish all customer service companies & product personnel were the same. We chose your company because you were the only one to understand our needs and how to fix the problem.

We are verry happy with the results from Terra Firma. The guys are great and they did an amazing job.

The crew started early and finished early. The crew was professional and courteous and did a tremendous job... We are Super Happy:)

I noticed the symptoms of the problem first because the average heating and cooling bills were increasing. I spoke with a few friends about the problem and they were the ones that had mention your name and the possible problem. Apparently crawlspace encapsulation is a common project in my neighborhood. Chris was very courteous. He respected my time, my money, and at the end of the day I felt like he gave me the best possible comprehensive solution for my problem. They were working under the house the whole time so I hardly noticed they were even there. Three days later they were gone with the wind. Chris was great about following up with me after the project to make sure I was completely satisfied with the results and all my questions had been answered. I couldn't be happier with my decision to select your company's services. 

I was treated good throughout our experience with TerraFirma. The call center, design specialist and installation crews were all very polite. We appreciated Tim Cook's knowledge, the thoroughness of his inspection, the detailed information he shared, and his friendly, clear communication skills. I would highly recommend giving TerraFirma a call for all waterproofing projects. My experience was an "A+".

The installation crew was courteous and arrived on time. They did a satisfactory job on clean up at the end of the job.