Testimonials for TerraFirma Foundation Systems

I found your company name online while searching for foundation repair contractors. My husband, a mechanical engineer, said he has heard good things through his business associates about TerraFirma Foundation Systems. Your office staff was all very helpful with fulfilling our phone call and email inquiries prior and after the start of our project. This includes an operations foreman in the Portland office that answered the telephone while no one was around in the late afternoon. He made a follow up phone call on the same day to provide answers to my questions and to ensure that my original message was passed along to the project superintendent. Keith was our contact and he provided us with a very thorough presentation on your product offerings with various options specifically selected to meet our repair requirements. We felt very satisfied with his expertise and recommendations. We did not feel pressured at any time to have to select the most extensive option versus the very basic. We relied on him to help us make the most appropriate selection for our project. He is a professional and we trust his input. He is quick to respond to all of our questions throughout the project. We did inquire about other repair services but not exactly similar to the piers. Once we received further information on how your product could secure our foundation, we felt it was the best fit for us. We were not overwhelmed with more than we needed as with other companies have a tendency to do. Your installation crew arrived right on time at 8 a.m. as promised. They were courteous and very accommodating. When we talked through the project details for the day at the start, I had requested a slight change to the original proposal and the project lead was able to comply without delay. It tells me your company trusts your crew to make appropriate calls on accepting certain changes and have the flexibility to process a change request without a long wait period for the customer. I was impressed that Keith was already up to speed on our request by the time I spoke to him later on. The cleanup at the project site was nice and tidy. I had your crew come back to finish up with gravel and concrete to avoid rain dump into the pier opening. Everything was done as requested and we are very pleased with your services. We will pass along your company name to our friends and colleagues. You can use us as a reference at any time!

Great job Deryl and team! Our house is very old. We have been living there for about 15 years, but the house itself is about 70, so we wanted to make sure we were taking the proper precautions with working on an older home as well as give it a proper face lift. Our foundation had been settling for as long as I can remember. The cracks in the wall kept getting bigger so we decided to finally call someone. TerraFirma to the rescue! Deryl was our representative. He impressed us, and as you would call it "WOWed us every step of the way". The project was a little more invasive than we had thought with excavation but the installation guys cleaned up magnificently. I think it actually looked better than it did when they started.  Thank you Deryl for listening and considering all of our needs and TerraFirma for kicking butt!!

These guys were so professional and hard working. We'd refer Terra Firma Foundation Systems to our friends and family.

Terra Firma was very polite and helpful with getting me an overall solution to the problem. The representative who came out was professional. The crew showed up on time and did a great job with a solid group effort. I speak favorably about Terra Firma whenever the subject arises!

By code of our HOA we are required to receive 3 estimate on all home improvement. Thank god they do. We were almost going to proceed with another company. Josh was in contact with us regularly since starting the project so we were never in the dark about what was happening next. Thorough work by Josh so far. TerraFirma does offer financing witch made things even more simple. 

So happy we found you folks. Our son-in-law found you, and then referred us to you. It was really hard to find someone with your specific skills that your company provides. Josh told us you serve the entire state and southern Washington. You all were great and I'm again so happy we found you!

There was some serious repair that needed to be done. The basement walls were getting pushed inward by too much pressure from the soils outside causing massive bowing. There were a few options we could have gone with for this repair. Replacing the wall was not an option. We went with TerraFirma's tieback products. They were able to straighten out the wall. Support it to reduce the chance of further bowing, and it was surprisingly a clean project. Jason got creative with this one and it turned out great. The technology is very impressive and we are very impressed with your staff. Good work overall!

Our Systems Design Specialist was great. Tim was very knowledgeable and friendly and answered all the questions we had. He was able to provide the services we needed, and the proposal was detailed and informative. Thank you Tim for helping us with our project and thank you TerraFirma for performing on such an outstanding level.

The explanations and presentations were clear and concise. All questions were answered. Josh was very knowledgeable and was able to present his goals with the project and take into consideration all of our needs as well. Our production foreman, Leo, was on time every morning and hard at work before we started breakfast. No wonder the project only took a quick 3 days. If I know anyone looking for foundation repair, I will gladly pass your number on to them.

I enjoyed meeting with Jason and he was very helpful to me making decision. We had already received a few estimates and they were a little expensive. For what we needed done, we thought that the price with TerraFirma was fair. Jason wasn't pushy at all. His presentation was educational and ultimately it was his professionalism and being personable that made us go with TerraFirma. Thank you for the great work.

Just bought the house. Realtor said this was going to have to be done so they put us in the right direction of TerraFirma. This was cheaper than what the real estate agent said it was going to cost so we went with TerraFirma. Based off their website, reviews, the professionalism of the call center and Josh, we were very happy to give them our business and take care of our settling foundation.  Josh was excited to work with us and showed his creative mind when drawing up our design and estimate. Working with Josh and TerraFirma was smooth, and they stuck with us to the finish. Everyone looking for foundation repair needs to call TerraFirma.

Thank you 100 times! Our foundation was in poor shape. I thought foundation problems were reserved for homes built on hillsides and cliffs. Our house is on fairly level ground but over the years, windows are locked shut and doors don't open and close as smoothly as they used to. Haven't notices any cracks in the walls yet. Chris told us those show up in more severe cases. I was glad to hear that we weren't in really bad shape. I felt comfortable with Chris. He didn't try to up sell me or take advantage of my lack of knowledge in foundation science. It was a very low pressure setting and I felt comfortable doing business with a professional and confident company.

Josh was very professional and knowledgable in presenting you products and service.

Ryan and the production team lead by Chad did a great job from start to finish. We felt informed about everything going on and everyone was readily available to answer our questions. Ryan's initial presentation on his computer and explanation helped us understand the cause of issue and solution simply. Thank you for all your hard work.

Thank you for listening and being accommodating. This was a budget project. Initially we weren't sure who we were going to work with because all the estimates we received were too high. Of all the companies I contacted, Deryl and TerraFirma was the only one that kept in contact with me. After some negotiation and tweaking of his plan, Deryl was able to propose a project plan that we felt comfortable with and was under our budget. This is why he earned my business. He listened, he was very professional and stayed in contact. The other companies backed off when they found out they couldn't make as big of a profit margin. Deryl was very personable and a pleasure to work with.