Testimonials for Franks Basement Systems

I had work done last Thursday for a crack in my basement, and for 3 days straight it down poured. The team was very nice. Anthony F. fixed the problem after the rain it was still dry as a bone. Anthony was very professional and knowledgeable about my situation, that I knew nothing about until he explained it to me. He cleaned up after the job and didn’t leave anything behind. I would highly recommend him coming out to me again if I needed it.

I would like to thank and recognize the three gentlemen that worked on our basement on Monday January 16th and Tuesday January 17th. Antonio, Qualen and Jamar were courteous, explained the work they performed in detail and answered all questions we had about the work they completed in our basement. We also greatly appreciate the video they made enabling us to see the work completed without climbing into the basement, not something we wanted to do. 

I would like to share with you the wonderful business experience I encountered with Frank's Basement Systems. I contacted Frank's for foundation repair. The job entailed the installation of seven Helical Piers and the work was to be completed in five days. I would like to acknowledge your staff for their professionalism and first class quality work. My first encounter was with your salesperson, Frank Nati. He came to my home and assessed the situation. He explained in detail the process of the job including repair steps, pier design, timeframe and costs. On a few occasions, I called him at the office with additional questions I had regarding the soil tests and teh engineer's report. He was a good first impression. My second encounter was with your foreman, Scott. When Scott arrived, I told him I was very nervous and apprehensive of having the work done in the winter. He assured me the weather would cooperate and that it would not be an issue. With his many years of experience, he told me not to worry that this was a typical job for his crew. I still said my novenas every night and we were blessed with 32-40 degree weather. Scott eased my anxiety and explained each of the repair steps involved from digging the holes for drilling, design of the piers and overall repair process. He kept me informed on each of the steps involved. You have no idea how his personality relieved my stress and anxiety. He has a very calming personality toward the customer and I also observed how he treats his workers. His supervision and respect that he has for his crew is to be commended. The dynamic crew included Mike, Jamie, Rich and Richie. These guys were great. Each have their own unique personality and style. Each were very meticulous in their work. I flagged my sprinkler heads and decorative rocks and they did their best to avoid them when moving the Bobcat around my lawn. I could see the brotherhood with his crew, each helping each other with all aspects of the job. So many times we do not recognize our employees that have surpassed expectation. Frank, Scott, Mike, Jamie, Rich and Richie are very valuable employees and I really hope that you note their efforts. Your crew has displayed Frank's Basement Systems unbelievable public relations at its best. I will highly recommend your company because of my experience with your wonderful crew. See you in the Spring when you finalize the landscaping project. Wishing all of you a very blessed Christmas season and a happy and healthy new year!

Robert S. and his team did a fabulous job on our basement reinforcement job. Kind, courteous, knowledgeable and very hard workers. Everyone knew what they were doing and got to it under their foreman's leadership. We had a great experience with Frank's from our first phone call and informational meeting through the contract process and job completion. It was an unexpected project, but glad they took care of us and our worries were alleviated.

I completed the review at the conclusion of the job where I had helical piering and crack repair completed at my residence in Akron, NY. I recently purchased the house to find the previous owner finished the basement to hide the sinking wall/footer in the corner of the basement. When taking the necessary steps to correct this problem I contacted Frank's for an estimate. Frank Nati came out within a couple days and told me I'd be looking at helical piers and crack repair to lift, stabilize, and stop the cracks from leaking. This was an unexpected and fairly expensive job. So, I spoke with a few other companies who recommended similar ways to repair the foundation. Through talking to and discussing how each company was going to do the work and what their guarantee was, it was apparent that Frank's contract was the best written, most exact, and had the best warranty out there. I made frequent calls to Frank Nati to ask him why do it this way, and why these materials, and what is expected, and what is guaranteed. He was very knowledgeable about the issue I was having and was able to answer all of my questions and offer me guidance in choosing a company for the  job. I then hired my own 3rd party engineer, RAC Engineering, who I located on my own and he gave Frank's a very strong recommendation. So, with that we scheduled the job and Scottie, Mike, Ritchie, and a few others came to my house to do the work. I cannot say how satisfied I was with the work they performed and how they kept me in the loop as much as I requested. The job took longer than the original estimate due to the wet sand and soil conditions, but the crew was never rushed and took their time doing it the right way. A few unexpected issues and excessive water did not help the situation, but Frank's stood behind their name and kept the crew at the house until the job was done and cleaned up. I cannot express how satisfied I am with Frank Nati, Scottie, and the crew, and Frank's Basement Services in general for the way that the job was completed and the way that they took care of the unforseen issues that arose during the job. I can truly say that my mind is at ease knowing that the corner of my house isn't sinking anymore, and I know it won't continue to cause stress on the rest of the house.

Ryan was absolutely spectacular in helping me diagnose exactly what to do about the water coming in when the heavy rain started yesterday. It has been an issue that no one has been able to really figure out. He immediately climbed under the deck in cold, pouring rain with literally no protective clothes on to check if we were right about the source of the water. He explained everything thoroughly and was so reassuring. He is a rockstar. All three were very competent, professional and hard workers. I am so happy.

Leo and his crew arrived on schedule, they were professional and courteous.  Leo explained to me in detail what they would doing and he answered any questions that I had.  They left everything clean and neat at the end of each work day.  Leo spoke with me at the end of the project making sure that I was satisfied.  In all I would say that they went above and beyond my expectations.  

Dan came to my home and investigated the problem. He was careful, thorough, and appropriately cautious - explaining that he wanted to consult the plumbing team before finalizing his diagnosis of the problem. Dan is courteous, professional, and competent.

We had our basement waterproofed with drain tile, a new sump pump and a few beams put in by Frank’s. We started our project with the help of Charles Collins (wonderful) and within a couple of weeks a crew was out to start the project. Thank you to Gilbert Narvaez, Edward Fernandez, Shamir Torres and Miguel Marti for all of your hard work. We are very happy with our basement and we are so glad water will no longer be an issue for us in our basement. We would recommend Frank’s!

Amazing transformation of my crawl space!!! Rob and his co-workers were friendly, polite and professional. Rob explained everything and answered any questions I had. Everything was cleaned up before they left. The salesman, Donnie, was great as well and was always responsive to my phone calls and questions. Overall great experience with excellent customer service from everyone!!!  

Josh completed our annual maintenance this week. Fantastic experience! He was polite and thorough. I really appreciated how he wore booties in the house after having to walk across the muddy lawn to turn on the hose. Looking forward to seeing him again next year.

Dear Mr. Dimaria, As you can imagine, cutting into the foundation of one's property can be a stressful experience since there is a lot at stake! This is not a job you can entrust to "just anyone." This reason is why I am writing to inform you of the AMAZING job your team did under the leadership of Rolando and Eric while installing an Egress Window at our home. I observed them work with the utmost professionalism for three consecutive days. They were consistently hard working. Despite heavy rain and tornado watches earlier this week, they dug out the hole in the ground, with minimal mess considering the mud involved! Inside, my house remained spotless at all times. Their mindfulness was extremely appreciated. They were informative and experienced. They discussed all steps of the process with me and answered our list of questions with a high degree of expertise. They spoke in simple terms that were easy to understand for someone not in the construction business, such as myself. I knew exactly what to expect which alleviated a lot of stress. They were humble. But, you should know that having completed the job timely every day, with great care as if it was being installed in their OWN homes, their attention to details did not go un-noticed. It was obvious they take great pride in their quality work (as they should). They really pleased us with their effort ant the outcome! They definitely went above and beyond. They added personal touches that were meaningful too. For example, we have a puppy who is very curious and social who kept demanding their attention. The workers never led me to believe they were inconvenienced at all, and treated our dog with such respect that I think the dog is going to miss them after 3 days together! Another example occurred while I was preparing a meal in the kitchen one day and cutting up onions made my eyes extremely teary to the point that when the team came in, they even checked in with me to see if things were going alright (embarrassing for me, but so respectful of them)! Needless to say, while I have high standards, I was still blown away at how this project was executed from start to finish. Please know that I will not keep these opinions to myself. I plan to share this excellent work with all of our local friends and colleagues. Thank you for sending Rolando and Eric to our home. Sincerely, Sarah F.

We recently had our basement wall replaced, as well as drain tile and I-beams. It was a lot of hard work in less than ideal conditions: rain, snow, winds, cobwebs, lots of dust, etc... While this was going on, my husband was recovering from heart surgery and our refrigerator died. it was chaotic. That being said, we love our "like new" basement and all the amenities included. Now, it's time to acknowledge some folks who made this possible: Ray S.- our friendly salesperson who always gave us the straight scoop and took our needs and financial concerns into consideration. I must have called Ray with questions a hundred times and he never seemed to tire of it. I felt comfortable with him and the information he provided about Frank's and what the job would entail. His enthusiasm made it an easy choice to go with Frank's. Randy and the baseement wall team- a great group of guys that work so well together. Everyone was nice, kind, considerate and hard working. Always started on time and explained things to us everyday. Randy is a fantastic leader and it shows not only in the way the team gets the job done, but how much fun they have together. Such a pleasure to meet all of them. Leo and the drainage/I-beam team- a nice bunch of guys that were also very kind, considerate and hard working. All the dust created by breaking up the concrete didn't phase them in the least. They did everything they could do to minimize the effect of the job on our daily routine. Leo always has a smile on his face and it is contagious! The team worked so well together, and had fun, too! We miss all of them. Jeremy and the plumbing/HVAC team- early on in the project, Jeremy and another member of the team came to our house late one evening to inspect/change the temporary set-up that allowed me to be able to do laundry. I remember it was dark, windy, and raining, and after having worked on other jobs all day, they still came to make sure I could wash clothes. Jeremy, and I believe it was Tom, were back several times to move duct work, re-hook up the central air, and install the new stationary tub. Jeremy was not feeling well, but they both worked past dinner time to get things finished. Last but not least, Shawn- another nice member of your service team that came to check and fix a small water leak. Now that it is much nicer, I have spent more time in the basement recently than ever before! We are so happy with everything and can't say enough about Frank's and all the wonderful people who work there.

Hi Frank, this is Sandi S. Two of your employees, Eric and Noah, have been putting in the new floor in my basement for the last two days. It looks fantastic! I want to let you know that these boys are so polite, upbeat and energetic, and so pleasant to deal with. I can't say enough about them. Their work ethic is exemplary. They're clean and thorough and always with a smile. Just wanted to let you know!

He answered all my questions and was very, very polite.