Testimonials for Franks Basement Systems

I had drainage installed by Frank's and I was impressed with the professionalism of the crew. They answered my many questions, explained what they were going to do and cleaned my property before they left. I would recommend them to friends and family.

Thank you for all of your time and hard work! We look forward to enjoying our basement more in the coming years.

I recently had Franks Basement & Waterproofing do some work in my basement. The work was very involved including digging out the perimeter to install stone and drainage conduit, repairing cracks & cleaning the walls, installing Bright Wall and all its components, a new sump pump, Sani Dry system and a bubbler per city requirements. Then putting it all back together.  The crew I had was lead by Larry and Anthony and every person on their crew was fantastic. They were patient,  polite and accommodating, answering any / every question I had. They asked questions when needed and kept me in the loop during each step of the process. The first day they realized that the concrete floor was double thick which meant more work for them. They never stopped. They jackhammered and cut through at a non-stop pace to keep the job moving.  I was given a “walk around “ several times during the project at the end of the day to show me their progress and make sure everything was going as I expected. The crew removed a window in the basement per agreement which provided them with another route to remove / “hand in” the stone and some materials instead of going through the house so much. I hope it helped them as much as I appreciated it. Every night they made sure the window was boarded  and coned for safety. Ray also stopped by a couple times during the job to check in which was also appreciated. Granted, the job took some extra time due to the floor issue and the city requiring them to do the bubbler at that time instead of waiting, but that was ok with me. They never complained and continued to work hard to get the job done.  I also had a new wash tub installed which meant plumbers coming in when the crew finished. I can only say THANK YOU to that crew (Jeremy, Nick (I believe) because they came back after hanging a door to do this job for me so I wouldn’t have to wait. The original plumber was out sick that day, so they stayed, installed and hooked everything back up for me. They are Jeremy, Nick (I believe), Chuck and Andy (I believe). My family has been helping me clean up and put things back to “normal” since the job has completed and they are as amazed as I am. My basement looks 1000% better and it’s thanks to your crews at Franks. I have already told others about you and your work and will continue to do so. Every person I talk to at Franks is helpful, courteous and very friendly. Thank you again!!!

Thanks Donnie for your time spent explaining what and how Frank's would correct my water issues. Eric did such a awesome job at my house - informative, courteous, helpful. Eric, Ace & Javi did a terrific job! Thank you for that, the great cleanup and for going the extra mile for me. I will highly recommend your company due to all of you!

Russell was amazing! The most honest and genuine guy I've met since moving to America. 

I contracted Frank's Basement Systems to repair teh rear wall of my house. The work is still ongoing but I felt the need to inform you that I couldn't be more happier in the fact that I chose Frank's to do the job. Everything is first rate. From the beginning inspection performed by Rick P., to the carbon fiber bands installation by Craig and the now ongoing painting by Mike. I couldn't be more pleased. Rick could have soaked me by seeling me work I didn't need. My basement rear wall was cracking and the floor had many new cracks. I thought I had a drainage problem causing pressure to crack my basement floor and I thought I would need part of the floor ripped up to replace new drain pipes. Rick assured me this was not the case and I had no water problem. My only problem was a rear wall starting to bow. This was confirmed by a structural engineer. Thank you Rick for being an honest man and not causing me to spend all of my retirement money on this basement. Craig came to prep the wall and to install carbon fiber bands per the drawings made up by the engineer. From the moment he arrived until he was finished on the second day, he was focused on his job. He would work steadily until lunch and after lunch he was right back on the job. At the end of the day, he would clean up and you would never know anyone was working down there. Excellent worker. Mike showed up on the third day to put some sealing paint on the wall. Another great worker. He prepped the entire wall for painting and worked steadily until lunch and then right back to the task at hand. He knew the town inspector hadn't been in yet, so he left the carbon fiber bands unpainted so the inspector could see them. Don't know if this was necessary, but there is no sense in giving the inspector something to question. Mike will paint the bands after inspection. Provided the inspector even shows up. To sum it all up, Frank's Basement Systems is a first rate organization. The office staff was always cheerful and helpful when I called. The crew in the field, Rick, Craig adn Mike are all top notch. If I had a company, these are the type of people I would hire. They have an excellent work ethic, which is something that is sorely lacking in many organizations. Contratulations to Frank for running such a top notch organization.

Your crew was excellent with a good work ethic. Your pre examined my problem thoroughly and made the right recommendation for repair. I'm very pleased with the work and the fair price.  Mr. Mellody was an excellent rep for your company. Good man!

Customer Maureen called- "Extremely happy with entire crew & work done at her property!"

I have used Franks before in the past however this project was an almost 200-year-old barn foundation reconstruction. It is not something they have done in the past but did not stop the dedicated team at Franks. It was outside the realm what they usually do, so the Production Manager Tom and site manager Dan came out and did an initial assessment. They took their time and were very through after multiple visits and very thorough assessment of the project including bringing an architect in to insure their plans were sufficient and my barn would be stable enough and properly supported. They sent the crews out. The foreman Randy's and Jason's crews did amazing work. They went above and beyond the original plans while keeping the project on budget. They added character and craftsmanship and were able to keep the original corner stone that was set in place almost 200 years ago. Randy and his crew were quick on their feet and overcame obstacles that would normally have caused delays and overages in a budget (example they ran out of water but were able bail it out of the creek to keep the job going). They got the job done and finish it in under the estimated time frame. I had other company's bid for this job and while some may have been comparable with Franks price, I highly doubt I would have received the professionalism, courtesy and care Franks gave me. I always recommended Franks prior but now having first had experience with multiple people in the company I can honestly say everyone has a great attitude and level of professionalism. From the laborers throwing bricks on Randy's crew to Tom and Dan in production right down to Sherry in billing. I could not have asked for a better experience. It is clear everyone at Franks takes pride in their work. Sincerely, Andrew

I wanted to take a minute and say thank you. I have used Franks before in the past however this project was an almost 200-year-old barn foundation reconstruction. It is not something you have done in the past but did not stop the dedicated team at Franks. Because it was outside the realm  Production Manager Tom and site manager Dan came out and did an initial assessment. They took their time and were very through after multiple visits considerations and planning they had a very thorough assessment of the project  They sent the crews out.  The foreman Randy's crew  and Jason's crew he had working with him did amazing work. They went above and beyond the original plans and maintained the project on budget.  They added character and craftsmanship and were able to keep the original corner stone that was set in place almost 200 years ago.  Randy and his crew were quick on their feet and overcame obstacles that would normally have caused delays (example they ran out of water but were able bail it out of the creek to keep the job going). They got the job done and finish it in under the estimated time frame.   I had other company's bid for this job and while some may have been comparable with Franks price, I highly doubt I would have received the professionalism, courtesy and care Franks gave me.  I always recommended Franks prior but now having first hand experience with multiple people in the company I can honestly say everyone has a great attitude and level of professionalism. From the laborers throwing bricks on Randy’s crew to Tom and Dan in production right down to Sherry in billing. I could not have asked for a better experience. It is clear everyone at Franks takes pride in their work.    

Crew was fabulous! Neat, clean & efficient!

Anthony & crew did a great job & very professional!

The serviceman, Craig, completed work in my basement on May 17, 2017. I just wanted to take a minute and let you know how much I appreciated his professionalism and courtesy. The experience started early that morning when Craig called to let me know he was on his way. During the day, he explained what he was doing, why he was doing the work that way, and an expected completion time. He asked me if I had any questions, and, of course, I did; and he fully answered my questions. He cleaned up everything when he was finished. If even half of your workforce is near as good as he is, your company will continue to be successful and be around for many more years to come. Thank you for a job well done. Susan K.

I just wanted to reach back out to you to thank you and let you know that I was very happy with how the job went over at 180 Oxford.  Both crews were very professional and kept in close communication on issues and job status, which was very much appreciated.  I was also very happy with the work product and think the final result looks great.  I've worked with a lot of different trades over the years on projects, and it was a pleasure dealing with you, Jason, Scott and the rest of the guys.  I know once the weather breaks someone was going to get back over there to seed the neighbor's yard and I have a message into the neighbor to that effect and to thank him again for his understanding.  In the meantime, I just wanted to thank you and the other guys involved on a job well done.  Feel free to list me as a reference or referral in the future if needed. I also might have my first referral as I gave your contact info to a friend of mine Matt S. so he may be calling you very shortly.

Just wanted to say what an outstanding job your crew did. We would recommend your company to anyone!!!