Testimonials for TerraFirma Foundation Systems

Nick’s visit was successful and much appreciated. He did a really good job of walking us through how the pump works, how to start and maintain the dehumidifier, he gave a demo of how to patch the white covering if it should ever tear and tidied up some loose ends (he cut hanging water hose from previous pump, picked up shop light left behind, followed up on scratches in driveway pavement). Nick is an excellent leader of his crew, he has amazing customer service, and is very professional and delightful to work with.  

Drew was the foreman during work done on the home, and he was fast professional and courteous. Work was done very quickly and very professionally. Did a very nice job of clean up and everything came out really nice.

Deryl, Chad and Levi just finished revamping our crawl space and I love it! They were all very professional and did an outstanding job. I'm glad we went with TerraFirma and I can now finally sleep at night knowing that there will never be water in my crawl space again.

I have heard of your company before through a friend of mine who used your company for the same reasons I did. They were very happy with the services so I thought when the time came I would call also. Well, the time came and here we are. The staff was very helpful and courteous to me, my property and time going into the project. I selected TerraFirma because of their professionalism and honesty. I felt like I was given all the facts and the production crew delivered on everything the salesman set expectations for. Please use my name as a reference for future customers. I am very pleased with the results and and happy I chose TerraFirma to complete my basement waterproofing.

the call center did a great job scheduling my appointment to my convenience. I appreciate everyone being on time and punctual with the appointment. I felt very comfortable with the presentation and the products that Deryl presented. We are currently getting our finances in order to proceed with the project. Overall I was impressed with the professionalism and integrity of the entire company. 

The representative that initially came out was very good! We did not look elsewhere and feel confident that we wont have any more problems. We were also happy with timely service!

Thanks to the installation team and Tim for installing they drain tile system and SmartSump in our crawl space. They displayed high work quality in all aspects of how a professional team should operate: Working hard, being polite and patient, maintaining a clean working site, good post-service, etc. In all, we were very satisfied with their work in our house project.

I had water seeping through a hole in my foundation wall and flooding the floors. From start to finish, TerraFirma was responsive and accommodating. Thanks to Stephen and his team for doing such a great job - They were friendly, worked quickly and didn't leave a mess. Thank you for my dry basement!It is such a relief to know it's been waterproofed! I would recommend TerraFirma to a friend.

I am not positive on how quickly I plan to have this project, but when we do we are going to highly consider TerraFirma for three main reasons. They came with a creative and efficient solution that we felt comfortable and confident in. Jason was a stand up guy. He know exactly what he was talking about and that he was giving us the best possible solution out there. And three, the price was in our budget.

Josh's knowledge and his confidence in your products go far beyond "10"....... really 25!!!! We were so impressed from start to finish with the quality of work and the high standard that all of the representatives held them to. The price for the project was amazing considering the condition that our basement was in and what we wanted to do with it. I am thoroughly impressed with every aspect of TerraFirma. Nina in the call center, Josh with estimating and Drew with production. Everyone was on top of their game and just knew how to get the job done the right way.

Contracted with Terrafirma for repairs to various sunken concrete slabs in driveway and walkways. Excellent job by foreman Chad and crew, saved crazy amount of money as opposed to removing and replacing problem slabs. Thanks, Gary.

Saw cut a trench along exterior basement wall and poured drain to sump. Installed sump and pump. Despite a snowy day, they cut a tree out of the way and arrived on time. On time, on budget. Great job.

Drew's crew were the epitome of what I consider good customer service on our job. They were right on time, very clear in what they were going to do and what they needed from us. When a "glitch" came up in how the job had to be done, Drew very clearly explained why we had to make a change and how that change was going to be done. They were prepared to roll with the changes and got the job in a timely manner. Great job, great crew, great customer service.

This is the second time I have hired someone to remodel and waterproof my basement.  I feel extremely confident your team fixed the problem, plus guarantees the work!

The call center was excellent, courteous and efficient. The appointment was set at my convenience. Our System Design Specialist, Tim, was prompt and efficient, listened and answered all the questions I had.